Customer Service Mental Health
Resume:
Kristina Blomquist
Knowledge Skills and Abilities
Billings, MT 59101
************@*****.***
Analytical professional with over twenty years of progressive experience seeking a senior- level position with a forward-thinking company to conduct financial analysis, comprehend systems concepts and improve overall business capabilities. Committed to increasing revenue, maximizing performance, and providing the highest levels of customer service. Valued communicator with innovative ideas and strategies, dedicated to exceeding expectations. Expert presenter, negotiator, and business person; able to forge solid connections with partners and build consensus across multiple organizational levels.
Work Experience
Psychiatric Receptionist
Billings Clinic - Billings, MT
December 2019 to Present
Greets patients and visitors in a timely manner directing them to the appropriate areas. Monitors access to building, ensuring security and accessibility. Closely monitors doors during STAT or Show of Force situations. Monitors pneumatic tube system for incoming information and documents. Responds appropriately to requests for information according to established policies and procedures and assuring patient confidentiality is maintained at all times. Answers all incoming telephone calls on a multi-line system with four rings. Appropriately addresses the purpose of each call. Makes decisions rapidly and calmly using good judgment. Follows up with callers as needed. Performs a variety of clerical support tasks including but not limited to completion of opening/closing duty checklists, distribution of computer reports, doctors cards, staff, and patient correspondence, maintains patient census information, maintains adequate supplies of mental health brochures, maintains an inventory of supplies, anticipating shortages and generating orders as appropriate for all DPC staff. Types correspondence, reports, and other projects to include minutes, memos, letters and after care plans for discharged patients. Provides backup support for the secretarial positions. Responsible for the management of two petty cash funds, reconciles accounts and ensures accuracy of funds and distributions, monitors cash flow to ensure adequate funds are available at all times. Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance. Provides training for volunteer staff. Ensures that all office equipment and furniture are maintained in proper working condition. Maintained the errand run inventory and supplies for all units. Tracks orders loads and unloads all Psychiatric Center Supplies for Units, Patients, and Providers.
PERSONAL CARE ASSISTANT
Draper Estate
2017 to Present
Provide professional in-home personal care for patients in accordance with physician's orders. Responsible for the care and treatment of patients, administration of medication and injections, health education,
transportation for medical appointments, documentation, and communications with healthcare providers.
Demonstrated expertise in VA Benefits, Medicaid, Medicare, and Social Security Income.
Develop care plans and goals to meets needs of patients within program limits and maintained complete and current case files and documentation.
Establish a compassionate environment by providing emotional, psychological, and spiritual support to
patients, friends, and families.
VOUCHER EXAMINER
Department of Veteran Affairs - Fort Harrison, MT
2012 to 2016
Expert in servicing veterans by determining insurance coverage; examining and resolving medical claims.
documenting actions; maintaining quality customer services; ensuring legal compliance. Proven critical.
thinking skills and a strong ability to interpret financial transactions as they relate to the healthcare facilities and medical providers. Supported, trained, and mentored new employees, orientating them with company.
policy and procedures.
Proactively worked to resolve medical claims by approving or denying documentation, calculating benefits
due; initiating payment or composing denial letters.
Successfully handled denials, partial payments, and appeals, permitting for a calm dialogue with customers
who may be under stress.
Delivered leadership in the areas of reception, office coordination, facilitating conference calls, scheduling.
vendors, customer service, and administrative support.
FINANCIAL SERVICES TECHNICIAN
Department of Defense - Fort Harrison, MT
2007 to 2012
Delivered expert financial analysis of inter-related accounting, coordination, and computer file systems.
concerning pay, accounts payable, and various travel entitlements, using multiple procedures, processes, and techniques to evaluate alternatives and arrive at decisions, conclusions, and recommendations. Specialized in
small financial planning firms and small investment companies.
Proven successes in delivering superior customer care, analyzing processes, developing plans, and controlling budgets to safeguard project timelines, regulatory compliance, and completion dates.
ACCOUNT EXECUTIVE
HSBC Bank - Helena, MT
2005 to 2006
Accountable for achieving financial goals and objectives to increase operating performance of a bank.
offering both private and commercial banking services to businesses and communities. Implemented the overall sales process, including lead generation, relationship management and marketing communications.
Excelled at customer service and deployed extreme attention to detail and a mastery of the bank's products and systems through interactions with customers.
Responsible for the execution of risk management and compliance protocols in sales, service, and audit
processes. Negotiated terms and conditions of loans after approval.
REVENUE ENFORCEMENT AGENT
Department of Revenue - Helena, MT
2004 to 2005
Delivered leadership in the areas of tax collections and tax enforcement. Enforcement duties included: banking offsets, land liens, extensive title searches.
levies, liens, seizures, merchant levies, and all that the department deemed necessary under the Taxpayer Bill of Rights.
Ensured the business unit remained compliant with applicable laws, regulatory requirements, and company.
policies and procedures.
Demonstrated ability to tolerate and successfully deal effectively and tactfully with evasive and uncooperative taxpayers.
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Student Assistant
MHESAC/SAF - Helena, MT
1992 to 2004
Education
Bachelor of Arts in Human Resource Management and Finance in "Human Resource Management And Management"
DeVry University - Chicago, IL
University of Montana - Helena, MT
Skills
Customer service
Microsoft Office
Financial Analysis
Financial Planning
Financial Services
DoD Experience
Budgeting
Relationship Management
Leadership
Accounting
Computer Networking
Typing
Intake Experience
Accounts Receivable
Risk Management
Process Improvement
Military Service
Branch:
Army
Service country:
United States
Rank:
E4
August 1991 to December 2010
Certifications / Licenses
Driver's License
First Aid Certification
Secret Clearance
CPR Certification
Top Secret Clearance
Additional Information
AREAS OF EXPERTISE
• Strategic Planning & Analysis • Motivational Leadership • Communication Skills
• Financial Management • Organizational Management • Cross-cultural Communication
• Critical Thinking Skills • Administrative Support • Process Improvements
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