Customer Service
Resume:
Christina Sherman
Alamogordo, NM *****
***********@*****.***
Professional Summary
• Personable, Honest, and Interested in Helping Others
• Highly Organized with Attention to Detail and Comfortable with Technology
• Self-Motivated, Driven, and Smart
• Desire to Learn New Skills
Work Experience
Owner/President/International Real Estate Specialist Tropisphere Real Estate-Montezuma, Costa Rica
June 2009 to Present
Successfully established and manage one of Costa Rica’s leading real estate agencies, overseeing all facets of operations including marketing, accounting, and client relations. Collaborate closely with buyers and sellers to facilitate smooth sales transactions, including negotiation and contract creation. Ensure compliance with local laws and regulations, maintaining high ethical standards in all transactions. Address and resolve client issues with a focus on providing exceptional service and maintaining strong relationships. Develop and implement innovative marketing strategies to enhance property visibility and attract potential buyers. Analyze market trends to inform business strategies, optimize pricing, and identify investment opportunities. Cultivate a strong network of industry contacts to enhance business growth and client referrals. Recognized as a dedicated mentor, providing guidance and training to fellow real estate specialists on the intricacies of Costa Rican real estate and property management best practices. Owner/President
Construction Network LLC-Glenwood Springs, CO
May 2002 to December 2009
Helping contractors get paid through mediation, lean/bond claims and assessing legal efforts. Drafted contracts, established credit departments, and safeguarded client interests through risk management and legal expertise in the construction sector. Spa Therapy Professional
Yampah Spa & Vapor Caves-Glenwood Springs, CO
January 1999 to June 2004
Proficient in all facets of spa management, including inventory oversight, employee training, and customer service. Responsibilities encompassed the application of various spa therapy treatments, such as herbal facials, salt glow rubs, and aromatherapy body wraps. Consistently delivered treatments with the highest level of professionalism, contributing to a strong track record of repeat clientele. Regional Credit Manager
Lafarge West, Inc.-Glenwood Springs, CO
July 2001 to October 2003
Accountable for safeguarding Lafarge's annual $25 million in interests through comprehensive risk management strategies that encompass assessing legal issues, implementing collection efforts, managing lien/bond claims, addressing bad debt, optimizing customer contact methods, and ensuring overall account maintenance. Leveraging a robust understanding of the construction industry, provided direction and support across all departments, leading the Mountain Division to achieve recognition as one of the top divisions in the Lafarge US West Region. Director of Sales & Marketing/ Operations Coordinator Colorado Resource Management, Inc.-Carbondale, CO
December 1999 to July 2001
Responsibilities included overseeing all facets of sales and marketing operations, which encompassed supervising and scheduling the sales staff, expanding CRM's customer base through effective marketing strategies, managing all executive and corporate accounts, handling billing and collections, and efficiently dispatching drivers for CRM's extensive range of construction services, along with other general office functions. Responsible for all aspects of marketing, including budget management, website design and maintenance, creation and distribution of marketing materials, and placement of advertisements across various mediums. These initiatives resulted in an impressive 70% increase in sales over a six-month period and significantly strengthened our community presence. Professional Temp
Various Contract Positions-Aspen, CO
January 1997 to December 1999
Registered with multiple employment consultation agencies in the Roaring Fork Valley. Provided contract work across various positions, including legal secretary, administrative assistant, bookkeeper, receptionist, data entry specialist, and other clerical roles. These experiences taught me to adapt quickly to diverse environments and become proficient in specialized industry software and processes. Education
Bachelor's degree in Business Management
Colorado Mountain College - Glenwood Springs, CO
September 1995 to July 1999
Skills
• Profit & Loss
• Operations Management
• Negotiation
• CRM Software
• Account Management
• Customer retention (10+ years)
• Property Management
• Risk Management
• Process Improvement
• Budgeting
• Sales Management
• Business Development
• Project Management
Languages
• Spanish - Fluent
• Italian - Intermediate
• French - Intermediate
Links
http://www.tropisphere.com
Certifications and Licenses
CPR Certification
Costa Rica Real Estate CRBR
February 2009 to Present
Costa Rica Global Association of REALTORS
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