Customer Service Front Desk

TG

TREFOR GORDON

******.******@**********.*** +1-573-***-**** Hannibal, MO 63401

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Night Audit

Front desk

Communication skills

Guest Services

Customer service

Various POS operating experience

Organizational skills

Hotel experience

Leadership

Management

POS

Hospitality

Cleaning

Oil change

Microsoft Office

Data entry

Microsoft Excel

Gordon Virtual Support Hannibal, MO

Virtual Certified Customer Service

Professional

08/2024 - Current

As a virtual certified customer service professional, I delivered exceptional support and assistance to customers through various online channels, ensuring their needs were met efficiently and effectively. I handled inquiries, resolved issues, and provided accurate information, all while maintaining a high level of professionalism and empathy. My role involved managing customer accounts, documenting interactions, and collaborating with team members to address complex problems. With a strong focus on customer satisfaction, I consistently met performance targets, and contributed to a positive and seamless customer experience. I manage and operate my own business specializing in providing top-tier virtual customer support. My dedication to excellence is demonstrated by the multiple certifications I've obtained to continuously enhance my performance and professional capabilities.

Comfort Inn by Choice Hotels Hannibal,

USA

Front Desk Shift Manager

01/2018 - 12/2023

I managed front desk operations, including guest check-in and check-out, performed night audits for accurate financial record-keeping, handled reservations and cancellations to optimize occupancy, and made minor management decisions to ensure smooth daily operations. Vatterott College Quincy, USA

Help Desk

01/2006 - 01/2018

As a college help desk technician, I provided IT support to students, faculty, and staff by diagnosing and resolving technical issues. I managed help desk tickets, maintained detailed records of support requests, and ensured smooth operation of educational technology systems. My role also involved facilitating network connectivity and offering technical assistance both in-person and remotely. This allowed me to enhance the user experience across the campus by ensuring a seamless learning Summary

Skills

Experience

environment.

Henry County IL School Board Kewanee, IL

High school or equivalent in GED

04/2003

Certified Guest Services Professional, 02/20, Present, This is a lifetime certification within the hospitality industry that demonstrates my ability to help guests and be the best guest services professional I can be. Even though this is hospitality certification, the skills learned can be used within any workforce position that calls for dealing with guests and customers.

Driver's License

Education

Certifications and Licenses

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