Data Entry Customer Service

Charles Wetlaufer

Resume

OBJECTIVE

To obtain a position that will allow me to utilize my excellent customer service skills, Clerical skills and to transition into a more lucrative career with growth potential.

Professional Skills

Excellent Organization, Training and Coaching, Monitoring, Building Business Relationships, Verbal and Written Communication Skills, Negotiation, Motivation Skills, Leadership and Time Management, Focus on a Win/Win for all Parties, Project Management.

Computer Skills

Microsoft office, Word, Outlook, PowerPoint, Excel, Data entry, Typing 60+ wpm, Outlook Express, ADOT MAX program

EXPERIENCE:

12/2013 to 03/2024 Arizona Department of Transportation Aircraft Registration Unit / Records Unit

Register Aircraft, apply Exemptions to qualified aircraft

Process and sort daily mail and registration payment

Daily deposits and update register

Attend meetings

Train and direct new employees to the unit

Process liens on past due unpaid aircraft registrations. Follow up letters and phone calls

Verify Tie down records to locate non registered aircraft

Sort email and reply to inquiries

Process certified documents to completion

07/2011 to 6/2012 Administrative Assistant March of Dimes

Process Mail incoming out going and bulk mailings for special events

Complete address labels for mail merge, or as needed for mailings

Update and data entry of all new contacts to mail lists

Answer incoming calls/questions take appropriate action.

Update /data entry of all “do not contact” list and remove requests

Contact help desk for computer or printer issues, schedule office repairs

Assist Staff with making copies, mailings, data entry

Check office email daily and reply or forward emails as needed

Assist Executive Assistant when needed

Set up laptop and projector w/ PowerPoint for meetings,

Manage Volunteer requests and update Volunteer Spread sheet

Manage and order March of Dimes inventory and supplies

Submit request to Arizona Wal-Mart's for Community Grants

Schedule meetings for MFB logistics committee/volunteers

Request bids for MFB tents, tables, chairs and supplies for annual MFB Event

Order MFB supplies, Volunteer and Participants T-Shirts for Greater AZ MFB Events

Organize Silent Auction gift baskets, bid sheets, clip boards and pens, assist with set up and take down

Assist with events from set up to take down

Follow up on emails for March for Babies Gift Cards confirm address, funds, and card amount

Manage inventory and update supply lists

Assist with organization of supplies for events and set up

Create and update Bragg book for community directors

02/2011 to 07/2011 Independent Contractor March of Dimes

Inventory and Supplies as an Independent Contractor

Manage supplies and inventory for March for Babies Walk 2011

Address and label bulk mail for Annual March for Babies walks

Organize and inventory storage rooms

Place request with websites for special events

Updated information on March of Dimes Facebook page

Nurse of the Year (NOTY) program organizing which included making copies, scanning of documents

Sent emails to donors for gift matching programs and managed and updated spreadsheet with all correspondence information.

Develop and maintain an Excel spreadsheet database with information on hospitals in Arizona with contact information for Neonatal Intensive Care Units (NICU) which includes address, phone numbers, email, and web address.

Assist with organization of supplies for event and set up

08/2009-11/2009 March of Dimes

Jail and Bail Account Assistant

Conducted outgoing phone calls for fundraising event and follow-up calls to confirm attendance

Provided technical assistance and guidance for on line fundraising to constituents

When program was completed, provided follow-up phone calls and emails with constituents to locate donations not received

Processed and mailed donation paperwork, updated system on funds received

Posted banking deposit weekly

01/2010-07/2010 Discover Card Financial Services

Customer Service Manager

Account Manager for new and replacement cards, and provide details and benefits of new card

Cross-sell card protection products to customers

Updated/correct personal/banking information for customers in company database

03/2009-08/2009 Toby House

Office Administrator

Provided administrative support to Executive Director.

Arranged meetings with clients, processing of mail, and answered phone calls on a multi-line phone system.

Organized client charts and update physician information and physician comments.

Completed discharge papers for clients, provided letters and supporting information to corporate office.

Faxing, filing, and emailing of reports and paperwork.

09/95 – 08/2008 American Express Co. Merchant Services and Card Service

Customer Service Representative/Lead

Worked in call-center answering member and merchant inquires.

Updated business and personal information of clients in company database program.

Provided technical and verbal assistance to customer complaints.

Verified all charges, entered data into system.

Managed personal and commercial company credit card clients with balances that exceeded 100k, per month.

Developed and lead the Dispute Resolution Team (DRT) which assisted merchants and card members with support and documentation in order to resolve claims.

Provided technical assistance to open and re-disputed inquiries for high volume, merchant accounts.

Lead the Service Recovery Group (SRG) which locating missing funds paid to incorrect merchants.

Identified/verified incorrectly programmed accounts and correcting funds and processing transfer.

Investigate returned checks on closed merchant accounts and identified accurate holder of funds.

Assisted merchants with correct reprograming of terminals for daily sales.

Managed, trained, and provided guidance and support to new employees on how to use phone system, speak with customers effectively, and how to search and obtain information on company computer systems.

Instructed classes on policy and procedures on company protocol and information and banking changes.

Worked with Canadian merchant services as a member of the first team to setup and begin receiving Canadian merchant calls in the United States.

Assisted and guided new Canadian merchant representatives through side-by-side training and call sharing.

04/06-01/07 Windermere Real Estate

Office Administrative Assistant

Administrative support to Director of Operations which included answering phones, transferring calls to agents, making travel arrangements, and scheduling of meeting

Data entry of home information on MLS

Developed, assembled, and distributed flyers of available properties

Greeted incoming clients and obtained payments for rental property owners

Answered calls from renters made arrangements to resolve property issues

Ordered office supplies

Assembled new hire packets

EDUCATION

Graduated Yuma High School

Arizona Western College Business Management

References upon request

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