Quality Assurance Manager

K MEGAN MALONEY

Email: ***********@*****.*** Mobile: 804-***-**** Macclenny, FL LinkedIn

CAREER PROFILE: Dynamic and results-driven Sr. Quality Assurance Manager with extensive experience leading QA initiatives, developing robust strategies, and fostering collaboration across diverse teams. Proud U.S. Army Veteran who is known for delivering excellent results in fast-paced environments, adept at managing large-scale projects, modernizing processes, implementing innovative technologies, and driving efficiency improvements. A strategic thinker with expertise in cross-functional team leadership, automation, UAT, and defect resolution, committed to enhancing product reliability and user satisfaction. Exceptional training and academic qualifications, including a Master of Business Administration from Saint Leo University. CORE COMPETENCIES

• Team Leadership and Collaboration

• Budget/Resource Management

• Fleet/Inventory Optimization

• Agile/SAFe Methodologies

• QA Strategy Development

• User Acceptance Testing

• Project Management

• Process Optimization

• Defect Management

• DevOps Integration

• Cloud Migration

• Automation

PROFESSIONAL EXPERIENCE

FLORIDA DEPARTMENT OF CORRECTIONS, TALLAHASSEE, FL, MARCH 2024 TO SEPTEMBER 2024 CONSULTANT, SR. QUALITY ASSURANCE MANAGER

• Charted successful course of delivering expert advisory support to senior leadership to define and implement QA strategies, processes, and best practices.

• Designed and executed a robust QA strategy incorporating AI, system, regression, E2E, and UAT strategies that enhanced cross-functional collaboration and drove product quality.

• Spearheaded quality initiatives for a critical modernization project to improve team performance and product reliability. o Upgraded 4 public websites, and 3 standalone applications

• Built and implemented a comprehensive UAT framework to facilitate rigorous testing and achieve high user satisfaction.

• Engineered scalable and future-ready QA infrastructure while maintaining stringent quality standards to support long-term goals.

• Cultivated a quality-focused culture and championed collaboration across teams to elevate end-user experiences.

• Coordinated defect resolution across multiple projects and vendors to effectively resolve problems in a timely manner. DELOITTE, HERMITAGE, TN, SEPTEMBER 2022 TO FEBRUARY 2024 ENGAGEMENT MANAGER

• Directed enterprise-wide HR system modernization testing cycles encompassing over 700 applications.

• Drove defect resolution processes by collaborating with multiple teams and vendors to streamline workflows and reduce bottlenecks.

• Oversaw end-to-end testing efforts for 250 Tier 2 applications, ensuring robust system quality

• and reliability.

• Executed comprehensive UAT cycles, ensuring customer requirements were met with high levels of satisfaction.

• Managed and optimized the performance of remote and offshore teams by building relationships and active engagement.

• Designed and deployed an automation strategy to deliver high-quality test data for manual system testing, UAT, and end- to-end processes.

• Implemented automation tools that improved data quality and reduced manual testing efforts.

• Fostered collaboration across departments to facilitate seamless project execution and meet tight delivery schedules. LAND DEVELOPMENT INC., NASHVILLE, TN, JANUARY 2021 TO JULY 2022 MANAGING DIRECTOR

• Advised on IT product and service strategies to elevate operational capabilities and ensure alignment with broader business goals.

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K MEGAN MALONEY Page 2

• Directed construction project by managing job acquisition, material procurement, and staff oversight while ensuring site safety and compliance with external regulations.

• Managed a fleet of 76 heavy machinery and vehicles, implementing maintenance protocols to maximize uptime and efficiency.

• Introduced an innovative fleet and inventory management system that optimized logistics and resource utilization allowing more accurate billing.

• Administered project budgets and procurement processes, effectively balancing cost-efficiency with quality outcomes.

• Provided strategic leadership for company operations to achieve key performance goals and stakeholder expectations.

• Acted as a liaison between employees and clients to foster positive relationships and ensure project success. KMMALONEY, LLC, RICHMOND, VA, MARCH 2020 TO SEPTEMBER 2022 MANAGING DIRECTOR

• Directed end-to-end construction project management activities, including job acquisition, hiring, and procurement while ensuring compliance with safety standards and industry regulations.

• Demonstrated expertise in purchasing, renovating, and successfully flipping several residential properties.

• Forged and cultivated strong client and stakeholder relationships, acting as the primary point of contact for project updates and addressing concerns.

• Implemented advanced project tracking systems to monitor timelines, budgets, and resource utilization, ensuring projects remained on schedule and under budget.

• Organized and facilitated team training and development initiatives to improve workforce capabilities and maintain high project quality standards.

• Developed risk mitigation strategies to address potential project delays, compliance issues, and safety concerns. CFA INSTITUTE, CHARLOTTESVILLE, VA, JUNE 2012 TO MARCH 2020 QUALITY ASSURANCE DIRECTOR

• Served as a strategic advisor to executive leadership, providing guidance on quality assurance (QA) strategies, process improvements, and best practices to align with organizational goals.

• Launched a high-performing QA department from the ground up by establishing key performance metrics and quality control processes that delivered measurable cost savings. o Improved regression cycle saving time and money

o Decreased production defects greatly improving business efficiency and relationships

• Designed and executed an innovative automation strategy that reduced regression testing cycles from three weeks to two days, saving $125,000 in the first year alone.

• Transitioned the organization from traditional Waterfall development to modern SAFE/Agile methodologies, significantly enhancing software development lifecycle (SDLC) efficiency and responsiveness.

• Led a comprehensive digital core transformation initiative, migrating critical systems from on-premises infrastructure to cloud platforms such as NetSuite, Salesforce, Azure, and Adyen to streamline payment processing, enhance scalability, and optimize deployment operations.

• Partnered with cross-functional release teams to integrate DevOps practices, streamline deployment processes, and reduce time-to-market for key deliverables.

• Fostered vendor relationships and directed external teams to ensure on-time, in-budget delivery of high-quality projects.

• Fostered a culture of continuous improvement by promoting innovative approaches to QA, driving operational excellence, and improving user satisfaction.

PREVIOUS EXPERIENCE

MARKEL INSPURANCE COMPANY, RICHMOND, VA, JUNE 2011 TO MARCH 2012 QUALITY ASSURANCE TEAM LEAD MCGUIRE WOODS, RICHMOND, VA, MARCH 2010 TO JULY 2011 QUALITY ASSURANCE LEAD FEDERAL RESERVE BANK OF RICHMOND, RICHMOND, VA, JULY 2009 TO MARCH 2010 CONSULTANT, QUALITY ASSURANCE TESTER MEAD WEST VACO, RICHMOND, VA, OCTOBER 2008 TO JULY 2009 CONSULTANT, QUALITY ASSURANCE TEAM LEAD WACHOBIA SECURITIES, RICHMOND, VA, OCTOBER 2007 TO OCTOBER 2010 CONSULTANT, QUALITY ASSURANCE TEAM LEAD JPMORGAN CHASE, RICHMOND, VA, NOVEMBER 2005 TO OCTOBER 2007 QUALITY ASSURANCE TEAM LEAD FIRST HEALTH, RICHMOND, VA, MARCH 2003 TO SEPTEMBER 2005 QUALITY ASSURANCE MANAGER FIRST NORTH AMERICAN NATIONAL BANK, RICHMOND, VA, OCTOBER 2000 TO SEPTEMBER 2005 QUALITY ASSURANCE LEAD ELLIPTUS TECHNOLOGIES, RICHMOND, VA, JUNE 2009 TO OCTOBER 2000 SOFTWARE TESTER K MEGAN MALONEY Page 3

US ARMY, JULY 1993 TO JULY 1999 74F SOFTWARE ANALYST EDUCATION AND CREDENTIALS

MASTER OF BUSINESS ADMINISTRATION (M.B.A.), 2009

Saint Leo University, Saint Leo, FL

BACHELOR OF ARTS (B.A.) IN HUMAN RESOURCES, 1999

Saint Leo University, Saint Leo, FL

AWARDS AND HONORS

• Speaker at Digital Now 2018 (Interpreting DevOps) and Accelerate 2013 PROFESSIONAL AFFILIATIONS

• PMI Member and candidate

VOLUNTEERISM

• Board of Directors, Friends of Baker County Animals ADDITIONAL INFORMATION

Technical Proficiencies: ADO, Tosca, Rational Suite, SoapUI, GitHub, Postman, AWS, Jira, ALM, Selenium; orchestrated seamless implementations of NetSuite, Salesforce, Workday, SuccessFactors, Seibel, TSYS, Digital Core Transformation, Azure, Elite, Aydan, IAM, MMIS, Guidewire, AWS Cloud, and proprietary software

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