Merchandiser, retail, HR, personnel, admin asst, reception, customer s

**** **** ******** ***, ******** SPRINGS, UNITED

STATES, 80904 • *.*.*****@*****.*** • 719-***-****

JESSICA FREAS

PROFESSIONAL SUMMARY

Merchandiser and project remodel specialist with extensive expertise in enhancing visual appeal and sales through strategic store remodels and creative displays. With over two decades of experience, excels in problem-solving, communication, and customer service, ensuring precise product placement and operational efficiency. Eager to contribute to a dynamic team, leveraging skills in human resources and office operations to drive organizational success. EMPLOYMENT HISTORY

MERCHANDISER/PROJECT REMODEL SPECIALIST May 2024 - Nov 2024 Anderson Merchandisers Colorado springs, CO

HUMAN RESOURCES ASSISTANT May 2006 - Aug 2009

Guardian Companies-DE DE

CUSTOMER SERVICE REP Aug 2002 - Aug 2003

Discover Card New Castle, DE

PROGRAM DIRECTOR/ADMINISTRATIVE ASSISTANT May 2000 - Aug 2002 YMCA of Delaware Bear, DE

EDUCATION

INFORMATION TECHNOLOGY 2022 - 2024

Colorado State University Pueblo Global Campus

ENGINEERING TECHNOLOGY 1999 - 2001

Delaware Technical And Community College Newark, Delaware GED 1994 - 1998

McKean High School Wilmington

SKILLS

Human Resources (Experienced), Customer Service (Expert), Office Operations (Expert), Employee Onboarding (Expert), File Management (Expert), Scheduling (Expert), Communication (Expert), Problem Solving (Expert), Confidentiality(Expert), Time Management (Expert), Critical Thinking (Expert), Data Entry (Expert), Client Relations (Expert), Analytical Skills (Expert), Interpersonal Skills (Expert), Attention to Detail (Expert), Organizational Skills (Expert), Customer Retention (Expert), Multitasking (Expert). Led store remodels, enhancing visual appeal and boosting sales significantly. Executed planograms meticulously, ensuring precise product placement and inventory accuracy. Collaborated with managers to align merchandising with local trends, improving customer satisfaction. Proposed creative displays, increasing product visibility during seasonal promotions. Streamlined restocking processes through regular audits, enhancing operational efficiency. Managed employee files, ensuring data security and confidentiality. Facilitated onboarding, enhancing new hire integration and compliance. Conducted background checks, improving hiring efficiency. Developed training materials, supporting employee development. Scheduled meetings to address and resolve personnel issues. Streamlined HR processes by developing comprehensive onboarding materials and managing sensitive employee data, enhancing operational efficiency. Facilitated smooth transitions for new hires through personalized orientation sessions, ensuring clear understanding of company policies and procedures. Conducted thorough employment verifications and background checks, maintaining high standards of candidate quality and compliance. Coordinated with multiple departments to organize meetings and conferences, addressing personnel issues effectively and fostering positive workplace relations. Resolved customer issues, enhancing satisfaction and loyalty. Educated clients on service plans, boosting upgrade rates. Updated accounts and processed payments efficiently. Addressed billing inquiries, facilitating smooth transactions. Streamlined customer issue resolution, enhancing satisfaction rates and reducing call times. Implemented efficient account management practices. Assisted program directors and filled in during absences, ensuring uninterrupted operations. Scheduled and coordinated meetings, optimizing time management for directors. Facilitated communication between directors, staff, and members, enhancing collaboration. Supported administrative tasks, improving office efficiency and member satisfaction. Coordinated with program directors, office staff, and members to ensure smooth operations and effective communication across departments. Streamlined scheduling processes, enhancing efficiency and reducing conflicts, resulting in improved program delivery and member satisfaction. Provided crucial support to program directors, stepping in during their absence to maintain continuity and quality of services.