Technical Support Customer Service

MARNI BROWN

Webster, NY ***** 585-***-**** ***********@*****.***

Programming, Support, problem Solving and Customer Service Professional.

• Hardware and software installation

• Software Development

• Programming

• Experience with source code

• Technical Support

• SQL integration

• HTML and XML

• Testing and maintenance

• Web-based software engineering

• Database programming

Customer Care Representative, 03/2021 - 06/2022

Excellus BCBS – Remote

• Provided Service and information to healthcare providers regarding member coverage and claims.

• Researched and problem solved claim issues.

• Assisted members traveling out of the area regarding coverage and claims. Developer II, 09/1993 - 04/2004

Paychex Inc – Webster, NY

Assisted user community in analyzing and developing requirements to meet the needs of the company and adhere to legal standards.

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• Wrote and maintained software for 401k, Workers Compensation, FSA and Insurance products. Provided instructional and technical support to user communities of the Payroll, Taxpay, Direct Deposit and Human Resource Service products.

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• Certified software for production and provided support to user community. A.A.S.: Computer Science, 06/1993

Monroe Community College - Rochester, NY

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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