Service Representative Customer

PW

PETER WRAY

************@*****.*** Atlanta, Georgia 30349

To garner experience and knowledge from the working world as well as to use my knowledge in the most meaningful way where ever necessary, possible this in turn will contribute to elevate the organization Excellent customer assistant skills.

Excellent communication and multi-tasking skills

Well rounded individual with strong work ethic.

Advance Computer literacy skills, Efficient Typist

Have the ability to take necessary actions in tasks when required

Flexcar

Operation support/dispute Analysis

01/2022 - 01/2024

As a Dispute Analyst I was primarily responsible for investigating, resolving (chargebacks submitted by customers) and preventing disputes related to financial transactions by vetting each customer that the system flagged as a potential risky customer, I also had to ensuring compliance with company policies, regulatory requirements, and industry standards Secondary task assign to me was collecting overdue balances from delinquent customers with this task I had to effectively communicate with our Security team on a daily basis using the necessary tools continuum

Customer service representative

01/2018 - 01/2022

As a windstream Customer service representative working under continuum.

My primary responsibility was to provide address inquiries resolved service issues and provide product information.

Assisted customer with billing concerns account management and troubleshooting

Effectively use CRM tools to document interaction and track issue resolution.

Met and exceeded performance metrics including call resolution, Quality assurance score and customer satisfaction score. While maintaining high level of professionalism.

Xerox/Conduent

Customer service representative

01/2015 - 01/2018

As a website help representative for united health care, working under xerox/conduent my primary responsibility were as follow: Provide technical support and assistance to customers navigating online portals and health care platform.

Resolved issues related to account access, website functionality and claim processing

Collaborate with internal teams to escalate and resolve complex issues. Documented customer interaction and solution using CRM systems to ensure accurate records.

Summary

Skills

Experience

Education and Training

Heart Trust Nta

Supervisory management certificate

01/2023

Knox College

6th Form Diploma in CAPE Caribbean Advance proficiency Examination 01/2015

CXC RESULTS

Mechanical Technology I Information Technology II

English A III Mathematics III

Principles of Accounts II Principle of Business II Social Studies II Physics IV

York Castle High School

High School Diploma

01/2013

Charlton Primary School

01/2008

Mathew, Port, Product manager, flexcar

Jonathan, Coombs, Director of product manager, flexcar Member of the Cave valley Cricket Team, Member of the York Castle High School cricket team (2008-2013) References

Community Service

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