Process Improvement Insurance Verification

Jacqueline Rogers

Professional Summary

Administrative professional with experience in Insurance Verification, Dispatch and reservations management. Offers skills in problem solving, knowledge of database administration and background in office process improvement. Looking to put knowledge and abilities to good use in leadership position focused on supporting fast-paced offices. Organized Dispatch Coordinator with 5 years of vast experience overseeing dispatch of emergency service delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments. Administrative professional experienced in calendaring and reservations management. Offers skills in problem solving, knowledge of database administration and background in office process improvement. Looking to put knowledge and abilities to good use in leadership position focused on supporting fast-paced offices. Skills

Job Specification Review

Personnel Monitoring

Dispatch Procedures for Emergency FEMA

Catastrophe Loads in Louisiana.

Message and Work Order Transfer

Customer Relationship Management

Documentation and Correspondence

Prior Authorization Processing

Insurance Billing

Notarize Documents

Signing Agent

MS Office

Insurance Policy Coverage Knowledge

Skilled Multi Tasker

Work History

Dispatch Coordinator, 04/2019 to 05/2022

DJH Trucking LLC – Dallas, TEXAS

Responded to high volume of phone and email requests to provide logistics information. Partnered with vendor teams to solve real-time challenges and drive cohesive experience. Developed understanding of transportation management platforms to drive content integration with client systems and platforms.

Developed and implemented process enhancements to drive continuous program improvement

Organize Drivers to work Fema Load

CAT Deployment for Driver 6 Week assignment in Louisiana. Checked weight of vehicles and load parameters against customer specifications and DOT requirements.

Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.

Coordinated regular inspections of vehicles and scheduled preventive maintenance. Organized paperwork and explained individual job parameters for each assignment. Monitored driver locations in field and solved discrepancies to keep team on-track. Received new orders, prepared documentation and assigned personnel. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Insurance Verification Specialist, 02/2015 to 05/2019 Sandra Clark Funeral Home – Dallas, TEXAS

Assured timely verification of insurance benefits prior to client procedures or appointments. Made contact with insurance carriers to discuss policies and individual client benefits. Maintained strong knowledge of basic terminology to better understand services and procedures.

Communicated verification and authorization status updates with insurance department to facilitate decision-making for client admissions and insurance coverage. Determine Coverage

Interview Clients

Negotiate with Client

Notarize Legal Documents

Observed strict procedures to protect sensitive client information, medical records and payment data.

Verified client information by analyzing existing evidence on file. Underwriting Assistant, 08/2011 to 01/2015

JPMorgan Chase – Lewisviile, TEXAS

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.

Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.

Copied, logged and scanned supporting documentation and placed all information in client files.

Notarized Loan Documents

Signing Agent on Home Loan

Supported review, acceptance or denial of new or renewal business . Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.

Entered details such as payments, account information and call logs in the Computer system. Education

Texas All Line Insurance Adjusters, 04/2022

The Adjusters School - Houston Texas

Notary/Signing Agent, 04/2017

National Notary Association - Chatsworth, CA

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