Maintenance Technician Customer Support
Resume:
Robert Weddington
************@*******.***
PROFILE: Highly energetic, results-driven professional offering achievements backed by diverse leadership roles. Dynamic problem-solver able to innovate compelling, win-win solutions to complex situations. Exceptional relationship-building skill, fostering unified teams and cohesion across all levels of staff, management, and customers.
EXPERIENCE:
MMS (CATERPILLAR LOGISTICS), Feb 2023/ Aug 2023 MAINTENANCE TECHNICIAN
Load and unload docked trucks
Maintain safe environment in facility
Maintain clean warehouse
Fast Troubleshooting and problem solving to maintain workflow in warehouse
Maintain a clean yard
Checking inventory and restocking lines for cherry puckers
Transport finished picks to staging area
D &M HOME RENOVATION, Oct 2021/ DEC 2022 and Sept 2023/ current
SERVICE TECHNICIAN
Installed new products, and test them to ensure they are working correctly
Educated the client on how to use and maintain their device
Performed maintenance and provide customer support
HVAC Experience
Plumbing Experience
Diagnosed problems and come up with solutions to repair them
Ordered parts needed for repairs if needed
Filled out detailed reports and keep records on services that have been performed
Explained issues with equipment and repairs to customers
Built and maintain relationships with customers
Oiled doorknobs, locks, hinges, and gates, as required.
Repaired and unclogging toilets, sinks, bathtubs, showers, and exterior drains.
Replaced carpets and wooden floors.
Installed and repairing wires, plugs, and switches.
Swept, mopped, and vacuumed floors in communal areas. Painted communal areas and exterior walls.
Disposed of trash found in communal areas.
Tracked inventory to ensure that you have adequate maintenance supplies.
Ensured that fire extinguishers, hydrants, alarms, and emergency exits remain in excellent working condition at all times.
Unlocked apartments in instances where tenants have lost or forgotten their keys.
Scheduled repairs that warrant special technical skills.
DHL, May 2020/ Oct 2021 TEAM LEAD/ TRAINING COORDINATOR
Forklift operator and trainer on forklift operations
High frequency order pulling and forklift operation to put merchandise on the trucks in a timely fashion
Proficient in Teams, Zoom and Remote work as well as Microsoft programs.
Provided leadership, support and guidance to facility management and technical support.
Ensured compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
Participated in the implementation of divisional and company initiatives and strategies.
Maintained profitability and growth of area.
Directed and oversaw the business of the assigned facilities within a defined area through effective leadership and management of customer service.
Coordinated operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.
Participated in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
Implemented location-specific and area quality goals and action plans in order to achieve quality standards.
Provided informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
Managed the staffing with proper collaboration with HR.
Ensured and promoted the development of the area management team/succession planning through coaching, training, and leadership development.
Ensured a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
Managed profit and loss for each assigned location including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
Directed, administered and controlled the day-to-day operations and activities of facilities and programs in an assigned area.
Secured loads to the machine before transportation.
Inspected for damages to vehicles.
Scheduled vehicles for maintenance and repairs.
Operated and managing technical equipment. Managed inventory by utilizing RF scanning equipment.
Picked and wrapped orders for shipment.
Identified workplace safety hazards.
Adhered to safety management standards.
Adhered to production schedules.
Uline, Feb 2018/ Dec 2019 Warehouse Associate
Received, processed, labeled, and stored incoming stock.
Forklift Operator
Maintained clear records on all inventory and stock.
Inspected all stock for damages and keeping records of damages.
Organized the warehouse space.
Prepared orders for shipment.
Recorded exact arrival and departure times for shipments.
Operated stock management tools; for example, a forklift.
Counted stock and keeping inventory records.
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