Customer Service Department Manager
Resume:
Jeanettavictoria Ortiz
Albuquerque, NM 87112
**********@*****.***
PROFESSIONAL SUMMARY
30+ continuous years of entrepreneurial sales, marketing and consumer product experience both in the public & private sector. My extensive experience is primarily focused in the cosmetology, direct sales and culinary arenas. Throughout my entrepreneurial career I have managed, operated and funded a successful cosmetology salon as well as conducted numerous culinary events from my home based catering business. On a personal level, I am self-driven, proven career track record and financially motivated. My interpersonal, communication and listening skills are fine- tuned and I work well establishing business partners and identifying opportunities through professional networking arenas.
PROFESSIONAL SKILLS:
Bilingual, strong administrative, social, computer and financial skills Extensive experience in direct retail customer service and wholesale environments Highly effective, efficient and cognizant individual who functions with minimal supervision
Professional demeanor and capable of multitasking numerous tasks, activities and projects
Possess common sense abilities to improve my personal surroundings as well as environmentally conscientious
TECHNICAL SKILLS
MS Office Suite Products, One Sight Financial & Work Order software program. EMPLOYMENT HISTORY
February 2023 – Present: Interim Assistant Food Service Manager Support the Department Manager regarding all department related duties such as ordering, merchandising, maintaining department conditions and training department clerks for their respective duties and job related tasks. Responsible for assisting the Department Manager in leading the efficient, effective, safe, legal and profitable operations of the department. Provide superior customer service, provide for a positive atmosphere, spirit and morale, assist in interviewing, training, scheduling, performance and productivity of all department team members. Demonstrate effective leadership skills by managing time and delegation of duties to the various other team members, support and execute division concepts and programs in order to contribute and achieve the organizations overall financial goals and objectives. May 2022- February 2023: Leasing Agent- Monarch Properties Albuquerque, NM Directly oversee the leasing, financial management/lease payments and maintenance operations of a 190 unit apartment rental property. Development of the duty/scheduling/planning for the overall efficient management and operation of the office and apartment complex. Knowledge and familiarity with the following: national/local housing demands; local rental, tax and utility rates and federal government reimbursement rates; building/grounds safety and fire prevention requirements & programs. Responsible for performing certification interviews and re- certifications of applicants/tenants per government rules and regulations, employment & credit verifications, completing lease agreements. Coordinate and participate in local/federal government on-site property inspections. Perform supervisory oversight activities associated with the complex unit repairs, electrical, plumbing and HVAC through the property’s One Sight work order software system.
1998-Present: Cosmetologist-Sheffield Street Styles, JC Penny’s and 18-8 Fine Men’s Salon Albuquerque, NM.
Solely responsible for the daily operation of the salon’s to include financial & accounting transactions, bank deposits, monthly account reconciliation, marketing activities, client scheduling, inventory, personnel employee training/development and customer service 2008-2014: Outside Sales/Marketing Representative-Redken Professional Hair Products Albuquerque, NM
Provided efficient & successful customer service and Redken product line support to the Sally Beauty Supplies, Target and several other big box retail chain locations specific to Redken’s product lines and related cosmetology products.
2004-2006: Account Manager-Wonderbars, Costco Wholesale Albuquerque, NM
Wonderbars New Mexico and Texas area representative which I oversaw sales, marketing, financial/accounting transactions and customer relations. Performance based business and was responsible for pre-established sales goals, QA/QC criteria & performance related measures, conducted promotional marketing activities to increase sales volumes and developed annual product growth and sales projections
EDUCATION AND CERTIFICATES
Cosmetology License # C22377: Hollywood Beauty College-1988 Albuquerque, NM
Associates Degree-Nursing: Central New Mexico Community College- 2012 & numerous other college level courses in business administration, computer science and math Nursing Certificate: Nursing Assistant Central New Mexico Community College- 2011 New Mexico Municipal League: Municipal Clerk Certification 1991 - 1995 INTERESTS & HOBBIES
Culinary & catering events, mountain biking, classical guitar and Flamenco dance
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