Human Resources Office Manager

ANDREA SANCHEZ

* ********** ** *******, *** Mexico, 88210 575-***-**** ************@*****.***

OBJECTIVE

Approachable, highly organized, dedicated and hardworking human resources coordinator with twenty years of experience. While making a significant contribution to the success of the company.

EXPERIENCE

Security Finance

Office Manager June 4, 2015- May 16, 2022

Organizing meetings and managing databases

Organizing employees schedules

Booking transport and accommodation

Organizing company events and conferences

Ordering stationery and IT equipment

Dealing with correspondence, complaints and queries

Preparing letters, presentations and reports

Supervising and monitoring the work of administrative staff

Processing invoices and managing office budgets

Implementing and maintaining procedures/office administrative systems

Organizing induction programs for new employees

Ensuring that health and safety policies are up to date

Attending meetings with senior management

Assisting the organization’s HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents.

Performed heavy and light cleaning, including mopping, sweeping, glass-cleaning, cleaning bathrooms and dusting.

Dollar Tree

Store Manger January 1, 2012 – July 1, 2014

Hire and train staff

Compose shift schedules and run payroll

Organize orders and inventory

Implement safety policies

Interact with vendors and suppliers

Manage store budgets

Track and increase sales

Reduce cost expenses

Work on the sales floor

Offer excellent customer service

Respond to customer questions, concerns and complaints

Overlooked at the heavy and light cleaning, including mopping, sweeping, glass-cleaning, cleaning bathrooms and dusting.

Oversee and supervise the work of housekeeping personnel

They also create checklists that we sometimes see in the bathrooms of hotels, offices and malls, which are made up of duties to be done daily.

Teach the employees to use the equipment or machines designed for cleaning and sanitation.

Churches Chicken

Store Manager February 1, 1997 – December 1, 2011

Coordinating daily restaurant management operations

Delivering superior food and beverage service and maximizing customer satisfaction

Responding efficiently and accurately to restaurant customer complaints

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Overlooked at the heavy and light cleaning, including mopping, sweeping, glass-cleaning, cleaning bathrooms and dusting.

Oversee and supervise the work of housekeeping personnel

They also create checklists that we sometimes see in the bathrooms of hotels, offices and malls, which are made up of duties to be done daily.

Teach the employees to use the equipment or machines designed for cleaning and sanitation.

EDUCATION

GED

SKILLS

Bilingual

Excellent Communication

Ability to work under pressure

Quick learner

Adaptability

Multitasking

Customer service experience

Leadership and team building

Time management

References

Rosie Garcia 575-***-****

Frank Barrera 575-***-****

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