Customer Service Retail Sales

Angela Beck

*** *** *** **** **********, PA ***** {C} 724-***-**** *************@*****.***

Professional Summary

I'm actively seeking a position Customer Service or Computer Technology Allowing me to use my skills in the fields of computer science and customer service information systems to lend my expertise to an organization looking to grow Expert retail sales professional offering [10] years experience in retail customer service and retail management. Focused on exceeding sales goals.

Skills

Customer-oriented

Active listening skills

Credit card transactions

Retail sales

Consistently meets sales goals

Computer literate

POS systems knowledge

Upselling techniques

Merchandising

Stocking

Skilled problem solver

Shipment processing

Fluent in [German]

Motivated team player

Furniture sales

MS Windows proficient

Proficient in cash management

Cash flow management

Strategic sales knowledge

Customer relations

Cash flow analysis

Opening and closing procedures

Exceptional customer service

Cash register operations

Inventory management

Excellent people skills

Work History

Contact Support Rep

Dept of Treasury

8/2023 to 6/2024

Customer Service Rep

TTEC

1/2019 to 5/2023

Crew Member

McDonalds

8/2013 to 1/2019

Cashier 01/2012 to 07/2013

GetGo – Uniontown, PA

Responsibilities ringing up customers, receiving merchandise, stocking cooler, putting merchandise away Accomplishments helping customers,and showing great customer service that the customers came back.

Cleaned and organized the store, including the checkout desk and displays

Customer Service Associate 09/2005 to 12/2011

Martins Food Store – Connellsville, PA

Paying out paychecks to the employees.

Doing Western Union, Lottery, Utilities Payments, Money Orders.

Helping Customers with Questions and Doing Refunds.

Answered an average of [10-15] calls per day by addressing customer inquiries, solving problems and providing new product information.

Accountant, Payroll Clerk 01/2000 to 01/2004

Roller Furniture Store – Berlin,Germany

Typing and answering phone calls.

Counting the Safe Daily and getting Deposits Ready for Armored Car.

Doing Payrolls per Direct Deposit And Balancing The Registers.

Application Designer 01/1996 to 12/1999

REAL GMBH – Berlin.Germany

Developed Websites.

Upgraded Computer software.

Office Applications, Fax, Copy Machine.

Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.

Worked with internal clients to determine strategy and design for annual marketing campaigns.

Mail Carrier 01/1991 to 01/1995

German Postal Services – Hamburg,Germany

Sorted and carried mail in big rural route.

Paying out the customers SSI payments.

Registered mail, money orders and telegraphs.

Asst Store Manager 01/1986 to 12/1990

Familia Store – Hamburg Germany

Provide customer service, Assign employees to specific duties, Direct and supervise employees, Enforce safety, health, and security rules, Hire, train, and evaluate personnel and Keep records

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Education

Associate of Arts: Internet Application Design and Computer Science 2004

TACO Institute - Berlin, Germany

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