Customer Service Agent

CV for Miss Philisiwe Maud Radebe

Durban

Whatsapp only: 068******* / Calls: 078*******

*******@*****.***

WORK EXPERIENCE:

MBD Incorporated

Debt collector

Johannesburg

Collection on Edcon accounts handed over

Bad debts/ overdue accounts in arrears

Inbound and Outbound

Reached PTP (Promise to pay)

Ref: Manager 011******* Diane Murphy

Field Sales agent

06/2007 to 12/2007

Global Direct

Johannesburg

Customer facing sales role

Services from The Unlimited membership for Motorcar scratches and dents covers, Restaurants deals

Exceeded targets

Objection handling

Ref: Manager 011******* Pierre Badenhorst

Customer Service Agent

08/2011 to 11/2011

CCI International

Durban

UK Campaign: Talk Talk

Objection handling

Updated customers on rejected, cancelled and delayed orders Inbound and Outbound voice

Diffused irate customersRetentions

Lead warming

Resolved complaints

Obtained certificate for best First call Resolution in my team. Ref: Manager 031*******/ 064******* Denver Pillay/ Rowan Chetty Customer Service Agent

04/2017 to 12/2019

Outworx Call Center

Durban

UK campaign: Debenhams Retail

Zendesk Ticketing system

Dealt with refunds, returns, and exchanges

Fixed issues with lost and missing items

Resolved complaints

Ref: Manager 031*******/ 083******* Dilosen Govender Customer Service Advisor

11/2020 to 01/2021

Webhelp SA

Durban

UK Campaign: Curry’s Retail

Dealt with refunds, exchanges and returns

Fixed issues with lost and missing items

Objection handling

Resolved complaints

Diffused irate customers

Vulnerable customers

Obtained certificate for rating 3rd in Retail to have 100% consistent Quality Assurance Ref: Manager 064******* Sinethemba Khuzwayo

08/2022 to 12/2022

Voluntary experience:

Chairperson of School Governing Body

03/2021 to 04/2024

Duffs Road Primary School

Durban

Assist the Principal and staff with the overall maintenance of the school Conduct interviews when necessary

Conduct meetings for the committee

Ref: Principal 031******* Mr G Maharaj

Education:

Verulam Secondary School

Durban

2003

Matric

Teacher Record

Teaching English as a Foreign Language

Online course

2023

University of South Africa

BA in Development Studies

02/2024 in progress

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