Customer Service Social Media
Resume:
MARISOL INFANTE
Miami, FL *****
****************@*****.***
Work Experience
Self Employed/sole Proprietor Skin Care Business
Good Skin 4 Ever-Miami, FL
January 2007 to Present
• Owned and operated a successful skin care business for 17years, overseeing all aspects of it.
• Created effective marketing strategies to promote the business and attract new customers
• Utilized social media platforms to expand brand awareness and engage with target audience
• Analyzed market trends
• Maintained high levels of customer satisfaction through exceptional service delivery
• Introduced new products/services based on market needs.
• Kept up with license and new certifications.
Licensed Esthetician
Hand and Stone Massage and Facial-Miami, FL
March 2014 to August 2016
• Customized skincare regimens for clients based on their individual needs and concerns
• Educated clients on proper skincare routines and provided guidance on at-home maintenance between appointments
• Provided exceptional customer service by addressing client questions or concerns promptly and effectively
• Maintained accurate records of client information, treatment history, product usage, etc
• Assisted in retail sales by recommending appropriate skincare products based on client's needs and goals
• Participated in team meetings to discuss new techniques/products or share best practices among colleagues
• Developed strong relationships with regular clients resulting in awards by the company Medical esthetician
Light Weight Llc-Miami, FL
February 2008 to March 2012
• Developed and implemented new skincare protocols based on individual client needs
• Conducted thorough skin consultations
• Collaborated with vendors to source high-quality skincare products for retail sales
• Maintained inventory levels by monitoring stock levels, placing orders, and tracking product usage
• Provided exceptional customer service by addressing client inquiries, resolving issues promptly, and building long-term relationships
• Stayed up-to-date with the latest trends and industry courses
• Assisted in marketing efforts by participating in promotional events or creating content for social media Sales Representative La Mer
Neiman Marcus-Coral Gables, FL
March 2006 to January 2007
• Consistently exceeded sales targets resulting in recognition as top-performing sales representative
• Developed and maintained strong relationships with key clients resulting increase in repeat business
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting improvement in customer satisfaction ratings
• Analyzed sales data regularly to identify areas of improvement increasing in overall sales performance International Sales Coordinator for Latin
Liqui Box Corporation-Columbus, OH
2003 to 2005
• Coordinated and managed international shipments, ensuring timely delivery of goods to customers in Latin America
• Collaborated with freight forwarders and carriers to negotiate competitive rates for transportation services
• Maintained accurate records of inventory levels, shipment details, and customs documentation
• Managed import/export compliance by staying up-to-date with international trade regulations and customs requirements
• Resolved any issues or delays in the transportation process by working closely with suppliers, warehouses, and customs authorities
• Identified areas for process improvement within the logistics function and implemented solutions that increased efficiency or reduced costs
• Assisted in the development of standard operating procedures (SOPs) for various aspects of international logistics processes
Education
Associate's degree in Natural Science
Florida College of natural health - Miami, FL
July 2005 to January 2007
Skills
• Process Improvement
• Freight Experience
• Marketing
• Management
• Eyelash Extensions
• Pricing
• Sales
• Budgeting
• Negotiation
• Retail Sales
Awards
Awarded best employees through customer reviews by Hand and Stone Massage
Certifications and Licenses
Esthetician License
Driver's License
Profesional sellings kills, ayurveda,Permanent make up, Microneedling,Fibroblast, AHA /BHA, Aromatherapy, Herbology, Dermabrassion
Present
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