Medical Documentation Control, Medical Billing and Coding

JAMES P. HAINES

*** ******* **** *** ***; BILLERICA, MA 01821

508-***-****; *************@*******.***

http://www.linkedin.com/in/jimhaines0917

Note: Phone calls or email only. Please no texts.

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SUMMARY

Dynamic professional with a wealth of experience spanning customer service, revenue collection, engineering design, and managing process deviations and change orders across multiple industries. Proficient in MS Word, Excel, and Outlook, with advanced expertise in Minx, Oracle, BAAN, Epicor, SAP, Share Point, Doc Star, Net Suite, Master Control, and various MRP/PDM/PLM database systems

ACCOMPLISHMENTS

Proficient in training fellow employees and ensuring adherence to Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), Standards of Processing (SOP), and regulatory requirements including FDA guidelines, within an ISO 9001 environment

Enhanced efficiency and saved time by training colleagues in streamlined documentation access and maintenance techniques.

Established a dedicated print room serving purchasing and manufacturing teams, ensuring timely access to essential documentation for production.

Played a key role in transitioning all documentation to electronic formats, significantly boosting productivity and operational efficiency.

Created print room to provide services to purchasing and manufacturing. This allowed them to obtain the required documentation to complete production in a timely manner.

Contributed to the conversion of all documentation to electronic files, increasing productivity and efficiency. PROFESSIONAL EXPERIENCE

LOWES, Woburn, MA

Cashier 04/2024- Present

• Operate cash register and process customer transactions accurately and efficiently.

• Provide exceptional customer service by greeting customers, addressing inquiries, and resolving issues promptly.

• Maintain a clean and organized checkout area to ensure a positive shopping experience.

• Process returns and exchanges according to company policies.

• Handle cash, checks, credit/debit card transactions, and reconcile cash drawer at the end of each shift.

• Collaborate with sales associates and other team members to maintain a cohesive work environment.

• Follow all Lowe's safety and security procedures to protect company assets and minimize shrinkage.

• Assist in other areas of the store as needed, such as stocking shelves or organizing merchandise KEOLIS COMMUTER SERVICE, Boston, MA 2021 –2024

Assistant Conductor

• Maintained understanding of operating characteristics and practices, including physical characteristics, safety rules, air brakes rules, electrical instructions, equipment troubleshooting practices and emergency procedures.

• Communicated successfully with a variety of disciplines and levels including internal and external staff while working independently or in a team setting.

• Oversaw employee’s performance in service delivery by adhering to the Keolis Commuter Services safety and service standards.

• Ensured all revenue and edit card receipts, proof of payment) are collected and verified in accordance with designated tariffs.

• Assisted the Conductor in the movement of trains by adhering to applicable operation rules and practices.

• Adhered to all safety rules and regulations to ensure the safety of passengers and crew members.

• Processed various reports to record movement delays, unusual occurrences, passenger inconveniences and mechanical defects.

• Boarded and deboarded passengers.

• Ensure each passenger has the proper fare, safety of passengers and orderly conduct of all passengers by demonstrating a demeanor and appearance conveying to passengers a sense of competence and complete professionalism.

• Secured movement orders and ensures clear understanding by the operating crew.

• Ensured pre-determined service requests are understood and conducted. JAMES P. HAINES

158 CONCORD ROAD APT G15; BILLERICA, MA 01821

508-***-****; *************@*******.***

http://www.linkedin.com/in/jimhaines0917

Note: Phone calls or email only. Please no texts.

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CONTRACTING/OTHER EXPERIENCE

AEROTEK, Woburn, MA 02/18/20 - 02/28/20

Documentation Processing Associate

Contractor at Instrumentation Laboratories in Bedford, MA THE EXPERTS, Burlington, MA 10/14/19 - 11/15/19

Documentation Control Specialist

Contractor at Insulet Corporation in Acton, MA

JOULE, Burlington, MA 02/19/19 - 04/19/19

Documentation Control Specialist

Contractor at Spectra Medical Devices in Wilmington, MA DIGITAL PROSPECTORS, Exeter, NH 05/01/17 - 06/26/17 Documentation Specialist

Contractor at Abiomed in Danvers, MA

AEROTEK, Woburn, MA 03/14/16 - 10/03/16

Quality Assurance Specialist

Contractor at Instrumentation Laboratories in Bedford, MA KELLY SERVICES, Burlington, MA 09/2013-01/2016

Quality Documentation Coordinator

Contractor at Shire Pharmaceuticals in Lexington, MA ADECCO ENGINEERING, Chelmsford, MA 10/2012 – 05/2013 SW Project Administrator

Contractor at Philips Healthcare in Andover, MA

SATCON TECHNOLOGIES, Boston, MA 06/2010-07/2012

Documentation Specialist

JOHN GALT STAFFING, Burlington, MA 02/10/10 - 04/09/10 Engineering Services Administrator at Palomar Medical, Burlington, MA Contractor at Palomar Medical in Burlington

BIO-RAD LABORATORIES (formerly MJ Research), Waltham, MA 08/2000-12/2008 Documentation Specialist/Engineering Services Associate EDUCATION

High School Diploma, BILLERICA MEMORIAL HIGH SCHOOL, Billerica, MA Medical Office Admin Certificate, Middlesex Community College, Lowell, MA

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