IT Support

Keith R. Steger

DeForest, Wisconsin ***** • 608-***-**** • *************@*****.***

OVERVIEW

History of success in the design, strategic planning, and management of enterprise infrastructure solutions that enhance system and network performance and user productivity.

· Demonstrated expertise evaluating existing architecture and recommending, installing, configuring, maintaining and repairing enterprise servers, networks, hardware, software and user devices. Keen understanding of network mapping, routers, switches, and cabling.

· Skilled in monitoring, evaluating, troubleshooting, diagnosing, and resolving issues and optimizing information systems to ensure performance, availability, security and end user productivity.

· Adept at threat/vulnerability assessment and risk analysis; patch and update software, harden configurations, and maintain firewalls, antivirus programs, gateways, and endpoint protection.

· Analytical problem solver and critical thinker with outstanding communication skills leveraged to convey and explain complex technologies to C-level executives and users at all levels of technical competence.

· Established capacity to manage multiple problem-solving processes concurrently demanding consummate accuracy, customer service, and multiplatform expertise. Equally comfortable in team environments or independently driven roles.

· Drive professional development with a self-directed approach. Possess multiple certifications and readily master innovative tools, software, and technology. TECHNICAL PROFICIENCIES & PROFESSIONAL DEVELOPMENT Platforms: Windows, Exchange Server, Red Hat Linux, Ubuntu, Zentyal Protocols: WAN, LAN

Tools: Nagios Core, Asterisk, Active Directory, SCCM, PowerShell, Java and Bash Scripting Hardware: Servers, Routers, Switches, Cables, Desktops, Laptops, Printers, IP Phones, Thin Clients Methodologies: Six Sigma, Kanban, 5S

Systems worked with: Asterisk (Centos 5.3) / Nagios / RedHat Server (ERP-Nagios, Enterprise 5.5 & 6.2) / Zentyal Server (Ubuntu Server OS – Ver. 14 through 16) / Fedora Workstation (Ver. 3 through 29) / Ubuntu Desktop (Ver. 14 through 18) / Untangle NGFW (Debian OS) Online Courses/Certifications: Linux Training Academy / Udemy / Linux Academy / Health IT Security Proficiency / ITIL Foundations Course v3 / Application Packaging Training / PowerShell for Active Directory Administrators / SCCM 2016 with Lab / SCCM 2012 with Virtual Labs / The Complete Networking Fundamentals Course

PROFESSIONAL

IT Support Specialist, Encapsys/Milliken, Portage, WI (06/2022 – 09/2024) Position Eliminated

· Remote and worksite End-User support.

· Ivanti ITSM Ticketing Software

· User Administration with AD,Office 365 and Deacom ERP System.

· End-user Desktop Support with Windows 10 and 11.

· End-user Device Management/Provisioning- MDM and computers.

· Onboard and off-board of associates to include hardware and software needs, system security and access, license allocation, desk/office setup, building access, etc. Senior IT Support Specialist, Care Wisconsin (through KFORCE) (2/2020 – 02/2021) Contract successfully completed

· Remote and worksite End-User support. 95% of support was remote due to Covid-19.

· User Administration with Exchange, Citrix and Office 365.

· End-user Desktop Support with Windows 10.

· End-user Device Management/Provisioning.

· Imaging of laptops - HP Thin Clients (HP Device Manager 4.7)

· Mobile Device Provisioning working with MaaS360.

· Telephony Provisioning and Setup.

· Level 1 help desk and Level 2/3 advance support and troubleshooting of technical issues. Processing 20- 30 Service Request Tickets per day using Track-IT! ticketing system.

· Working with Windows Server 2012/21016.

· Active Directory Policy Administration.

· Access Management/Security.

· Citrix Server Administration.

· WebServer Certificate Management/Administration.

· Working with RightFax and MaaS360 (Mobile Device Management). IT Administrator, Merrick’s Animal Health, LLC. – Middleton, WI (09/2008 – 05/2019) Position eliminated after acquisition

Managed functionality, system software and hardware, unified communications, and security in LAN/WAN server environment for corporate office and four manufacturing facilities. Developed business continuity plans and researched and recommended infrastructure solutions aligned with business strategy and goals. Oversaw product qualification; suggested appropriate hardware and software; and installed, configured, maintained and secured servers, network, and user devices. Analyzed security vulnerabilities and implemented monitoring solutions to ensure system and network health and stability. Implemented backup and recovery strategies to safeguard data integrity. Created domain user accounts and assigned user roles and access permissions. Collaborated with vendors on efficient implementation and use of assets. Updated technical manuals and provided detailed documentation of events and remediation activities. Trained users to be productive on new systems and email security best practices.

· Sole IT professional for the entire company.

· Planned and supervised relocation of Union Center, Wisconsin plant, staff, and datacenter to Wonewoc facility. Assessed and managed risk, relocated existing and built new servers, coordinated cabling, installed and configured Wi-Fi access points.

· Upgraded ERP system; purchased additional server, created bonded interface, and configured software RAID 10.

· Setup routers and connected and secured WAN/LAN servers at four plants.

· Migrated from Exchange Server to G Suite.

· Installed enterprise-wide IP phone system.

· Researched, purchased, and configured Chromebooks and multifunctional printers.

· Upgraded Insperion TimeStar time and attendance tracker. IT Wan Server Administrator, Synergy Web Graphics – Mazomanie, WI (04/2007 – 04/2008) Orchestrated IT operations for electronic prepress, web offset, and inkjet printing plant. Planned right-fit IT strategy to meet production and operational needs. LAN Administrator, Graco (formerly Lubriquip)– Madison, WI (May 1998 – May 2007) Provided global system and network support for 15 servers and over 150 workstations for leading manufacturer of fluid handling products. Performed remote and onsite and system, network, and workstation diagnostics, troubleshooting, and application support.

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