Customer Service High School

Eric Castillo

**** **** **** **

Las Vegas, NV **108

702-***-****

************@******.***

SKILLS

POS system

High Degree of Problem Solving

Multitasking

Bilingual

Strategic Sales Knowledge

EDUCATION

Culinary Academy of Las Vegas, Las Vegas-NV- Wine Server Certificate

August 2022

Fully trained in providing information on wine characteristics, wine production, history, types of wine, and effective food pairing. Gained experience in providing excellent customer service, anticipating the needs of guests. Obtained the tools for evaluating and selling wine using accepted techniques and guideline.

Western High School, Las Vegas, NV - High School Diploma

August 2005 - June 2006

EXPERIENCE

Wynn Las Vegas-NV- Banquet Server

November 2022- Present

Greet guests as they arrive to the event and directing them to the right table or seat.

Assist with planning events, preparing and cleaning up the event.

Balla Italian Soul Sahara Las Vegas Hotel & Casino, Las Vegas, NV - Food Server

October 2022 - PRESENT

●Provide excellent standards of service to customers.

●Ensure guests are enjoying their meals and take action to correct any problems.

●Collect payments from tables.

●Maintain knowledge of the menu, various cuisines & wine.

Noodle den Chinese Sahara Las Vegas Hotel & Casino, Las Vegas, NV - Food Server

December 2021- October 2022

Provided outstanding customer service

Ensured guests are enjoying their meals and take action to correct any problems.

Collected payments from tables.

Zeffers Sahara Las Vegas Hotel & Casino, Las Vegas, NV - Food Server

March 2021- December 2021

Provided information to help food and beverage selections.

Presented ordered choices in a prompt and efficient manner.

Collected payments from tables

Wynn Las Vegas Hotel & Casino, Las Vegas, NV - Busser/Runner, Food Server.

December 2011 - December 2015

Prepared dining room for guests by cleaning and clothing tables, setting decorations, service plates, and utensils.

Maintained table setting by removing courses as completed, refilling water glasses, and being attentive to additional needs.

Casman Photos Enterprises, Las Vegas, NV - Sales Associate

March 2007 - August 2014

●Provided both English & Spanish verbal skills.

●Exceeded expectations sales set by the board director

CERTIFICATIONS

ServSafe Food Handler Certificate

TAM Card

SNHD Food Handler Card

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