Data Entry Customer Service

Neelam Koladiya

**** ** **** *** *****, FL ***** +1(352) -657-0098 ***************@*****.***

Professional Profile

A sharp, analytical thinker with a strong background in data entry and office administration, looking for a job as a Data entry specialist where I can exceed expectations by managing and organizing large volumes of data, troubleshooting, and resolving data discrepancies.

Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint

Skills: Written and verbal communication; Decision-making skills; Problem solving skills; Critical thinking skills; Time management skills

Honors/Awards: Top Customer Service Employee Customer Satisfaction Excellence Inventory Management Improvement

Languages: Hindi, Gujarati

Key Qualifications

Database management •Accurate Data Entry •Detail-oriented •Efficiency improvement •Microsoft Office Suite

•Reporting and documentation •SQL •Team collaboration •Time management •Good communication skills

•Product knowledge •Problem solving •Resolving conflict •Analyzing information •Muti-tasking Education

Pandit Dindayal Petroleum University Masters in Science, 2015 University of Wollongong Masters in Statistics, 2018 Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025 Experience

Family Dollar– Ocala, FL

06/2022-09/2024

Assistant Store Manager

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Supervised team members, created schedules, hired and trained new employees, and delegated tasks.

Managed delivery trucks, other deliveries from different vendors, stocking, cycle counts, and helped in inventory.

Addressed issues in a professional manner and resolved staff and customer service problems. Quick Primary Care– Ocala, FL

12/2022-08/2023

Customer Service Representative

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Entered customer account data and communicated in a clear and concise manner.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Interacted with customers via inbound and outbound calls to answer inquiries and provide assistance. Marshall’s– Ocala, FL

08/2022-12/2022

Sales Floor Associate

Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns

Consistently met or exceeded sales targets by effectively upselling and cross-selling products to maximize revenue

Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked for easy customer access

Developed in-depth product knowledge to confidently educate customers on features, benefits, and usage of various products

Collaborated with team members to achieve store goals through effective communication and cooperation

Built strong relationships with repeat customers through personalized service resulting in increased customer loyalty Inverness Spirit LLC– Inverness, FL

05/2022-06/2022

Cashier

Ensured each customer received outstanding service by greeting and acknowledging everyone, inquiring if any assistance is needed, listening to the needs of customers, maintaining solid product knowledge, and thanking them for shopping.

Maintained a friendly and respectful environment at all times towards customers, co-workers, vendors, and all others.

Arrived to work on time, worked all scheduled shifts, and attended required training and meetings.

Properly verified the age of any customer buying age-restricted products.

Maintained clean and orderly checkout area.

Verified cash balances at the beginning and end of each shift. Pirtek Australia– Kings Park, NSW, Australia

12/2018-11/2019

Data Entry Specialist

Maintained and updated company database with maximum accuracy rate, ensuring all data was current and correct.

Identified and corrected data entry errors and improved overall data quality.

Analyze data and generate weekly reports, prioritize tasks, and improve efficiency resulting in increased productivity.

Snap-on Tools Australia and New Zealand – NSW, Australia Data Entry Clerk

Managed data entry tasks for a large-scale project, and prepared reports

Trained and supervised a team of data entry clerks, providing guidance and feedback to enhance their skills and performance

Collaborated with a team to eliminate waste, reduce downtime, and presented recommendations

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