Senior IT Specialist /Manager

OLUMIDE AYEMONA EMMANUEL.

Phone: +234**********, +234**********

E-Mail: *************@*****.***

Address: No 36a, Simpson Street, Ebute Metta, Lagos, Nigeria. WORK EXPERIENCE and ROLES

Erotex Technologies: 2023-Present

I.T Manager

• Established guidelines for the use of IT systems and data protection.

• Created and implemented IT strategies that align with organization’s goals.

• Enforced IT policies and procedures.

• Planned, executed and oversaw IT projects, ensuring timely completion within set budget and objectives.

• Leading and managing the IT team, including training, orientation, recruitment, and performance evaluation.

• Coordinated with different departments and stakeholders to ensure smooth delivery of projects.

• Keeping track of technological advancements and trends in IT.

• Implemented innovations that improved efficiency and organization processes.

• ensured minimal downtime and quick resolution of technical problems.

• Provided support to staff and addressed IT related issues.

• Negotiated contracts and Purchases with vendors, and also manage relationships with IT service providers and vendors.

• Ensured compliances with relevant laws, regulation and industry standards.

• Maintained IT security measures to protect data and systems from cyber threats.

• Prepared and manager IT departments budget.

• Ensured the efficient operation of all IT systems and infrastructure

• Led cross-functional teams in highly complex environments to develop innovative software and services.

SkoolMedia Nigeria Ltd. 2022-2023

I.T Administrator/Projects:

• Work closely alongside the Project Manager of respective zones.

• Created and maintain project documentation, including reports, and project files.

• Coordinated meetings and logistics to support project activities.

• Managed project information systems, ensuring data accuracy and timely access to relevant information.

• Updating project records.

• Keeping track of technological advancements and trends in IT.

• Maintain and troubleshooting the CCTV and access control systems.

• Implemented and documented network operations, processes, and procedures.

• Deployed and supervised networks, resolving potential issues and overseeing third-party installations.

• Configuring and troubleshooting new staff emails and work tools, set up equipment for employee use

• ensuring proper installation of cables, operating systems, and appropriate software.

• Enforced security measures, participated in IT policy writing.

• Set up and maintained hardware firewalls, ensuring the network's health and security.

• Developed and documented disaster recovery plans, including offsite storage of backed-up data, backup procedures, and information security protocols. Professional Overview

Olumide is a dedicated and experienced IT

Manager with a proven track record in

leadership and team management,

implementing and managing IT operations,

processes, procedures, and best practices.

He excels in optimizing network operations

and is adept at documenting processes,

resolving issues. His expertise extends to

enforcing network security, developing

disaster recovery plans, and maintaining IT

inventory.

Olumide is proficient in overseeing system

specifications, hardware and software

configurations, and IT infrastructure

management. As a results-oriented

professional, he is committed to delivering

efficient technical support, implementing IT

policies, and ensuring regulatory compliance.

He has significant experience in managing

technology systems, mentoring IT staff,

vendor management, and collaborating on

security measures. Known for aligning IT

initiatives with organizational goals, Olumide

demonstrates strong problem-solving,

analytical, and communication skills.

• Oversaw internet connection maintenance and negotiated contracts with vendors.

• Trained staff and tech officers in IT awareness and solutions.

• Managed IT initiatives, provided mentorship to staffs, and assisted in project planning and execution.

• Maintained detailed documents and successfully implemented, network operations, processes, and procedures.

• Led the deployment and maintenance of processes, resolving potential issues and overseeing third-party services.

• Enforced security measures, preventing misuse of IT resources, and participated in crafting IT office policies.

• Negotiated contracts and purchases with vendors for software, hardware, and internet services, optimizing financial requirements.

• Provided guidance and mentorship to staff, ensuring effective completion of tasks.

• Collaborated with software development teams to implement and maintain security measures for data and systems.

• Overlooked the maintenance and operation of servers, networks, and other IT systems SkoolMedia Nigeria Ltd. 2020-2022

I.T OFFICER/COMPUTER ENGINEER:

• Diagnose and resolve end-user network problems, supporting local and mobile devices Insite.

• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.

• Perform pc and software configuration and installation.

• Complement it support activities by ensuring that reported calls are resolved and concluded within defined timelines.

• Maintain accurate and descriptive log of all reported incidents and requests.

• Support other units in the enforcement of the it policy and it related standard operating procedures.

• Identify, diagnose and resolve problems for computer users - software applications, operating system and ERP.

• Troubleshoot computer hardware related issues.

• General hardware proactive maintenance in accordance with defined procedures and schedules.

• Assisted in implementing new network technologies, software and equipment roll outs.

• Performed it assets/hardware inventory and administration.

• Configuring various policies and rules and web filtering on each department as well as bandwidth allocation/load balancing.

• Performing regular upgrades and patch update on network and server equipment’s where applicable.

• Assigning various users to domains on active directory and assigning policies to same.

• Utilized established it methods, tests, procedures and techniques to record results.

• Outlined problems and solutions and apprised management of needs for adopting changing technology.

• Monitored and resolved technical communications problems and conducted operational acceptance tests.

• Prepared and reviewed equipment and facility specifications in designing networks and systems.

• Used database and software development tools and maintained it systems.

• Developed planning documentation, prepared budgetary justifications and coordinated resource allocation.

• Maintained detailed records of fulfillment actions and processing of support agreements.

• Concurred with staff to address and resolve complex issues.

• Informed programmers regarding errors and assisted in finding solutions to modify programs.

• Guided calls using excellent communication skills and decisive approach.

• Scheduled service maintenance for damaged hardware and software. SKILLS

IT Infrastructure Management.

IT Policy Development.

Project Management.

Hardware and Software Troubleshooting.

Documentation and Compliance.

Network Operations, Implementation &

Documentation.

Linux Enthusiast.

Troubleshooting & Issue Resolution.

Security Implementation, Enforcement &

Policy Development.

Disaster Recovery Planning.

IT Task Management & Workflow

Execution.

IT Staff Training & Mentorship.

System Infrastructure Design &

Maintenance.

Budget Planning, Expense Monitoring &

Financial Management.

Vendor Negotiation & Management.

Asset Inventory & Administration.

Policy Enforcement & SOP Support.

Hardware & Software Procurement.

Active Directory Management.

Technology Research.

IT Project Planning & Execution.

Uptime & Reliability Management.

Excellent problem-solving and analytical

skills.

Incident Management.

Strong communication and interpersonal

skills.

Collaboration with software development

teams.

Technical support and end-user

satisfaction

Compliance Adherence, laws and

regulations.

ACCOMPLISHMENTS

National Youth Service Corps (NYSC).

B.sc in Computer Engineering.

Senior Secondary School Leaving Certificate.

First School Leaving Certificate. Freelance

Works.

Certified Information Security Manager-In

View

EDUCATION

Institut Superieur De Communication et de

Gestion, (ISCG University) Republic of Benin.

2015-2018.

Havillah High School, Ikotun, Lagos 2005-2011.

Hefshiba Childrens Home School 1994-2001.

LANGUAGE

English

Yoruba

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• Training Staffs remote and on premises to enhance skills and acquire resourceful tools.

• Researched latest technology and products to stay abreast of current trends.

• Managed IT tasks within projects, including workflows, processes, and execution, ensuring timely and accurate delivery of technology products and services. Mega Letrics Limited Port-Harcourt (Beat FM, Naija FM, Classic FM). 2019-2020

I.T SUPPORT:

• Monitoring and maintaining computer systems Hardware and Accessories.

• Installing and configuring computer Operating Systems and system applications.

• Supporting staff or clients through a series of actions, either face to face or remote, to resolve issues.

• Troubleshooting system and network Issues, diagnosing and solving hardware or software problem.

• Replacing parts as required.

• Providing support, including procedural documentation and relevant reports.

• setting up new users' accounts and profiles and dealing with password issues.

• Supporting staff or clients through a series of actions, either face to face or over the telephone to help resolve issues.

• Setting up new users' accounts and profiles and dealing with password issues

• Replacing parts as required.

• Troubleshooting system and network Issues, diagnosing and solving hardware or software problem.

• Providing support, including procedural documentation and relevant reports. Monafem Tech Ltd 2014-2018

Part-Time Project Supervisor:

• Receive complaints and resolve problems

• Coordinated project teams, outsourcing work where required.

• Organize work flow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback

• Setting goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepared and submitted performance reports.

• Prepared overall project plan and controlled delivery of individual elements.

• Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns.

• Led strategic decision-making in situations with limited information and tight time constraints.

• Led project planning and development, quality control and final review to control milestones and deliverables.

• Liaised with team to define project scope, timelines, resources and requirements.

• Identified areas for improvement by analyzing processes and evaluating modifications.

• Created and maintained comprehensive project documentation with job related software.

• Tracked execution of key milestones, communicating potential issues and roadblocks.

• Measured performance with appropriate project management tools and techniques.

• Assisted in planning and implementation of projects.

• Managed project documentation and deliverables by version. Projects

ExamPadi Mobile App 2021-2023

visit

• Collaborated with the software dev team to provide and manage IT related services.

African Edu-tech Conference 2023

visit

• Led IT team to deployment IT infrastructure set for Skoolmedia and Edufirst Nigeria at the 2023 African Edu-tech Conference

CodeFunky Tech Bootcamp 2022 and 2023

visit

• Oversaw the deployment IT infrastructure during codefunky tech bootcamp

• Facilitated basic IT training for codefunky tech boot campers Empower Her Student Conference 2023

visit

• Facilitated the deployment of IT infrastructure at the 2023 Empower Her Student Conference

ICTEL Expo 2023

visit

• Oversaw the deployment IT infrastructure 2023 ICTEL Expo SkoolMedia Experience Centre Infrastructure Development 2021-2023 visit

• Oversaw development policy and IT infrastructure across newly established regions

• Facilitated the training of staffs and tech officers across various regions

• Maintenance and upgrades of IT infrastructure and systems.

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