Human Resources Management System

Manal Shehada

Nationality: Palestinian (Born in Qatar)

Marital Status: Married

Mobile: 55834460

Address: ***************@*****.***

P.O Box 10227

Doha - Qatar

Personal Profile:

● Experienced and innovative business administration skills.

● High Communication skills and able to relate to and create trust in all.

● Ability to maintain confidential in communication and in the retention of data.

● Dependable and reliable in supporting and assisting teamwork.

● Persistent and flexible approach to achieve business plans and goals.

● Ability to work independently in a professional manner, with frequent interruptions and stringent deadlines

Educational Qualifications

● MBA/ HR – Cambridge University 16/02/11

● Diploma in English Language, Qatar Language Institute - 2002

● Bachelors Degree, Chemistry & Zoology, Qatar University - 1988 Training Courses:

● Building the Team February 2012ILM Level 3

● Procurement Fraud Risk and Integrity Awareness Workshop Certificate 20/06/12

● The Strategic Role of Human Resources Management in Modern Organizations 11/01/12

● ICDL International Computer Driving License Certificate August 2011

● Contemporary Islamic Financial Transactions Course 23/2-04/05/11

● ISO 9001:2008 QMS Certification & Implementation Certificate 26/09/2010 QP.

● Environmental Management System (ISO-14001:2004) Awareness 17/05/2010 -QP

● Electronic Secretary and Records Course 27/07-31/07/08.

● Electronic Document & Record Management System Certificate - 27/04- 01/05/08.

Professional Experience:

10/02/2021 – 09/01/24

Al Khaleej Engineering and Industrial Consultant KEIC as Publicity Officer deployed by Ashghal for road Infrastructure and development projects at DN073 Duhail and DN101 Jeryan Nejaima.

● Assist in the planning and launching of the public relations program, to include but not limited to the design, print and supply of notices and flyers and other material to inform the public of the commencement of works on site, traffic diversions, lane closures, etc.

● Respond to RPD PR team requirements upon request

● Provide a continued response to inquiries from the general public in relation to the ongoing construction works and be involved in resolving any conflicts resulting from the effects of the construction works on the public.

● Conduct employees orientation and training for the newly hired contractors PRO/ review and approve of their monthly performance reports

● Develop a plan to inform the public of the impact and progress of the project works throughout all its phases of construction.

● Develop appropriate methods of communicating the construction of the project to local business people and residents.

● Periodically contactting/communicating with the media

(Newspapers/TV/Radio and Internet) and other interested parties regarding the progress of the construction works on site.

● Conduct daily, weekly, monthly site audits to make sure that the site look and feel requirements as per client demands includes roadworks notifications stickers, survey stickers and excavation signboards are incompliance to Ashghal terms and conditions.

● Dealing, handling and resolving conflicts, feedbacks, complaints from the public and residents pertaining to the project.

● Initiate dialogue with the public, residents, Municipalities etc. on public relation issues as directed by the Senior Resident Engineer / Resident Engineer as applicable.

● Dust/Noise and safety controls procedures are in place and if not escalate to SRE and HSE management.

● Conduct regular visits and ad-hoc visits to residents affected by the construction works and make necessary reports and feedback to the Senior Resident Engineer / Resident Engineer as applicable to solve the issues if contractor does not respond then to be escalated to PWA RPD according to onsite issues escalation system

● Draft press releases and/or social media update for any progress/achievements that is newsworthy.

● Take drive through videos at the beginning of the project and during construction to completion announcement and celebration when needed.

● Arrange for residents meetings/receptions along with the attendance of the contractors PRO team, Senior managers and Ashghal Project Manager

● Take complete ownership if the site has shortage in PR contractor emaployees.

12/09/18 – 08/06/20

M/s Qatar Petroleum as Admin Assistant to Business Support & Maintenance Dept. – Mesaieed Operations

1/4/05 – 11/09/18

Common Duties:

● Compose and draft reports, letters and memoranda and proofread outgoing correspondence.

● Assist in preparing presentation materials for Division and Section Heads om drafts and final formats as required for presentation.

● Processing of staff timesheets ensures that their normal working, overtime, standby, shifts, sickness and absences, etc. are properly accounted and authorized.

● Ensures that the correct administration procedures are being followed in day- to-day administration support/actions.

● Preparing duty rosters for Senior staff and shift calendar for shift personnel in liaison with DH, make revisions to roster or Calendar as personal or operational requirements changes

● Makes telephone calls on behalf of the Manager, Sr. Staff and other section personnel as requested for appointments, enquires, verify or obtain information and follow-up progress of documentation ensuring that the urgent matters are promptly passed to concern personnel.

● Maintains adequate stocks of stationery for Division, issues to other personnel as required and prepares requisitions to purchase or re-order standard stationery items from main stocks, or print documents and forms.

● Make workload assessments and priorities based upon competing demands and review assigned work to ensure requirements are being accomplished in a timely manner.

● Prepare and coordinate travel arrangements to include travel itinerary, meeting schedule and reservations; and compile and submit final travel expense vouchers and reports.

● Maintains Manager Calendar, scheduling meetings, appointments and conferences. Assist other management staff as requested.

● Assists in the preparation of materials for meetings, presentations and educational programs including handouts, audiovisual materials and hardware.

● Keep Leave schedules, maintains notice boards and other general section and departmental/administrative records upto-date. Follow up the repair of office equipment or furniture requisitions for new office or facilities, servicing of Photocopiers/Printers.

● Carries out other similar or related duties such as arranging dispatch/ circulation of correspondence throughout and within the Department.

● Confidentially carrying out all the secretarial duties of the manager office, preparing confidential and special reports as required.

● Purchasing of office requirements (Vendor selection, LPO & procurement of items- including stationery item

● Attending the visitors and directing them as appropriate.

● Work closely with the section, Head and other section senior staff to compile and maintain the budget.

● Maintaining accurate digital records in the form of databases, spreadsheets or key technical files via set automated systems.

● Requisition of materials systematically, coordinate with suppliers (Diesel orders, Stationery Requests, Maintenance Requests etc).

● Maintain personal and confidential files and annual reports staff.

● Collate telephone bills, technical data and circulate to all concerned.

● Attendance on holidays/weekends as per work requirements.

● Accepting purchase orders and ensures the quality of materials as per satisfaction of applicants.

● Ensures Safety procedures are implemented at the work place, reporting of safety incidents/raising of Safety Cards suggestion of appropriate actions to be taken.

● Electricity reservation by closing all machines, lights, etc. when the office.

● Paper optimization use by recycling of used paper, communicate electronically.

M/s Qatar Petroleum as Personal Assistant to Assistant Manager Workshops Logistics Division – Operations Engineering Dept. – Mesaieed Operations 1. Carrying out administrative duties including typing of various correspondence and documents.

2. Maintaining organized and updated documentation for Manager easy reference.

3. Attending Manager telephone calls in his absence and taking message. 4. Provide general assistance internally and externally. 5. Providing accurate information based on translation. 6. Handle of Manager calendar/meetings and appointments. 7. As requested maintains minutes, coordinates agendas and meeting packets for various meetings.

8. Monitoring all outgoing correspondence requiring management approval, includes maintaining number registers allocating appropriate numbers. Checking layout and proof reading identifying and taking copies of items for files and sealing confidential letters.

9. Liaison closely with Division Supervisors for the monthly Duty Roster, Processing & following of timesheets submission, excess Overtime reporting, Training Requests and follow up, Processing of leave Schedules, leave Balance. 10. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 11. Coordinates with Asst Managers and their staffs in preparation of regular report, statements in daily, monthly, annually basis. 12. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 13/3/01 – 3/2/05

M/s Qatar Shipping Company as Secretary of Assistant Chief Executive, Finance & Corporate Services- HSBC Bld.- Doha

Main Functional Contacts:

1. Board of Directors offices and corporation department’s managers/ office staff.

2. All organizations related to corporation business (i.e. Banks, Lawyers, Ministries, Auditors, DSM, Government Authorities, Woqod and as directed by management.

3. Travel agencies, Hotels, Local Markets, Printing Press, Media, and as directed by management.

Duties

1- Carrying out administrative duties including typing of various correspondence and documents.

2- Maintaining organized and updated documentation for Manager easy reference.

3- Attending Manager telephone calls in his absence and taking message. 4- Provide general assistance internally and externally. 5- Providing accurate information based on translation. 6- Handle of Manager calendar/meetings and appointments. 21/10/97 – 10/3/01 (Direct Hire)

M/s Ras Gas Co. - Secretary – Head of Safety & Security -Process Dept Duties

1- Carrying out administrative duties including typing of various correspondence and documents.

2- Maintaining organized and updated documentation for Manager easy reference.

3- Attending Manager telephone calls in his absence and taking message. 4- Provide general assistance internally and externally. 5- Providing accurate information based on translation. 6- Handle of Manager calendar/meetings and appointments. 7- Conduct business with Employees, Customers, Contractors, in a professional appropriate manner conducive to maintain good working relations.

8- Provide daily operational support to Management/subordinates. 9- Controlling new or previous technical records/data (department related Projects) management programs/activities.

10- Maintain Active Records filling/archiving systems (Hard copy/digital copy) with electronic document management system according to document management procedures/policies and guidelines.

11- To share and apply professional expertise and skills (significant to document management) via seeking support and assistance internally/externally.

12- Identify/learn any developments in industry of records management system to provide maximum control and protection (data security) of company assets (records/ data).

13- Conduct all activities with safety in mind.

14- Sustain a good workplace attitude.

15- Prompt and dependable in attendance.

16- Adhere to all company policies and procedures. 1990 - 1993

Qatar University as Tutor Assistant (Part Time)

1990 –1996

Mujtamah’ Private School as Science Teacher and Admin Asst.

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