Supply Chain Management

RICHARD L. LEVINE

630-***-**** – ********@*****.*** – www.linkedin.com/in/richard-levine-1a5a337b

LOGISTICS – SUPPLY CHAIN – WAREHOUSE MANAGEMENT

Analytical and KPI-driven Logistics Manager with a balance of compliance, analytics, and supply chain expertise.

SUMMARY

Results-driven Logistics Manager with a proven history of leading high-performing supply chain teams, optimizing warehouse, transportation, and logistics operations, and driving value-added initiatives that boost efficiency, productivity, and overall business performance. Leverages skills in supply chain management, transportation logistics, data analysis, and process optimization to consistently deliver scalable and sustainable growth. Earns recognition for strong leadership, communication, and interpersonal abilities, combined with a big-picture mindset and keen analytical skills. Collaborates with senior management to enhance processes, foster continuous improvement, and cultivate a culture of operational excellence.

CORE COMPETENCIES

Strategy Formulation & Execution

Logistics & Transportation

Process Improvement & Optimization

Supply Chain Management

Team Leadership & Development

Analytical & Problem Solving Skills

Cross-Functional Collaboration

Data Analysis/Trend Identification

BCO/NVOCC/VOC/3PL Expertise

Top-Tier Communicator & Negotiator

Project Management & Oversight

E-Commerce/Warehouse Management

TECH SKILLS

SAP Fishbowl AS400 MS Office Suite (Word, PowerPoint, Excel, Access) ERP Systems Warehouse Management Systems (WMS)

PROFESSIONAL EXPERIENCE

Regional Operations Manager – Williams-Sonoma Inc., San Francisco, CA, 2021 – 2024

A home furnishings and cookware retailer that sells high-quality, stylish products for every room in the house.

Strategically leads the division, providing operational excellence throughout all facets of the business. Develops leaders that drive home business objectives and goals. Focuses on strengthening the people first culture through training, mentoring, and coaching programs. Engages the team on a weekly basis both remotely and in-person to maintain extraordinarily high levels of safety, quality, and performance.

Acted as the key escalation point for escalated orders, RTL store support, UPS/OVR deliveries, seasonal floor sets, and design studio orders. Decreased the average time to resolve escalated issues significantly.

Championed continuous improvement activities and projects that maximized resources and operational efficiency.

Assisted in researching and selecting transportation and logistics service providers. Aligned organizational goals and objectives with service providers’ business model and ability to deliver high quality results to customers.

Central Regional Manager Warehouse Operations – Rakuten Super Logistics, Chicago, IL, 2018 – 2021

Leader in e-commerce order fulfillment and freight brokerage with a nationwide network of fulfillment centers.

Led the profitable operations of 5 regional fulfillment centers across the Central and Southeast regions; developing key strategies and policies to reduce shipping costs, improve order accuracy, decrease shipping times, and increase customer satisfaction. Maintained P&L responsibility for $1.8M-$3.6M in annual revenue for each facility. Coached, motivated, and developed warehouse staff and managers to achieve target productivity, pricing, quality, and safety goals. Established a top-down culture of positive employee relations, collaboration, and accountability while ensuring that all SOPs, best practices guidelines, and internal policies were within compliance thresholds.

Led value-added projects and strategic change management initiatives that drove improvements in efficiency, productivity, and cost-effectiveness.

Recognized for solving complex challenges in shipping and logistics operations. Consistently resolved high-impact issues that negatively impacted customer satisfaction.

Instilled a goal-oriented mindset among team members by emphasizing adherence to the operational plan and promoting accountability and proactive operational strategies.

Director of Logistics & Warehousing – Able, Nashville, TN, 2017 – 2018

Ethical women-run brand that specializes in leather bags, jewelry, clothing, and shoes.

Retained ownership for logistics and warehousing functions for the e-commerce division. Defined and implemented the strategic direction to meet shipping accuracy, schedule adherence, and customer service goals. Utilized technology and industry best practices to drive efficiencies and cost savings, ensuring timely delivery of apparel, bags, and jewelry.

Developed an internal audit system that recovered over $60K in refunds for unfulfilled orders within six months.

Established processes, policies, and SOPs that maintained a 98.2% on-time shipping rate and consistently met KPIs.

Seamlessly transitioned the operation from a 500 sq. ft. warehouse to a 5k sq. ft. facility, designing the layout, recruiting seven new team members, and implementing a custom warehouse management system.

Built and maintained vendor relationships, negotiating favorable terms to support business needs.

Supervisor, Import Operations – RR Donnelley, Donnelley Logistics Services, Roselle, IL, 2016 – 2017

RR Donnelley Logistics provides 3PL transportation and distribution solutions for mailers and shippers of all types of freight.

Managed the daily operations of the import department by focusing on cost-effective solutions to meet delivery requirements and schedules. Consistently sought process improvements to increase operational efficiency while ensuring adherence to internal SOPs and safety guidelines.

Owned the department process flow and drove operational efficiency improvements.

Set the benchmark for customer service excellence by ensure client expectations and strategic KPIs were consistently met.

Led contract negotiations with Ocean Carriers and pricing discussions with internal/external customers.

Selected as one of three members of the international compliance team to develop robust compliance programs, which included the VGM integration and TMS continuous improvement initiatives.

International Freight & Small Parcel Manager – Echo Global Logistics, Chicago, IL, 2015 – 2016

Leading provider of technology-enabled transportation and supply chain management services.

Coordinated and led daily operations for international freight and small parcel shipments. Provided expertise and support to internal team members. Ensured regulatory compliance by establishing a freight forwarding certification plan and implementing a USPS reseller program.

Fostered a strict culture of compliance by regularly identifying and addressing non-compliant areas.

Provided guidance on key compliance and certification issues by maintaining adherence to freight regulations.

ADDITIONAL EXPERIENCE

Weber-Stephen Products LLC, Manager - International Customs & Compliance, Manager - Import Operations, 2008-2014

Sears Holdings Co., Manager - Import Deconsolidation Operations, 2007-2008

Cosco North America Inc., Supervisor, Sales Support & VIP Accounts, Account Executive & Senior Traffic Coordinator, 1996-2007

“K” Line America/Rail Bridge Corp., Senior Customer Service Rep., Equipment Supervisor, Rail Movement Supervisor, 1993-1995

EDUCATION

Bachelor of Science, Leisure Services & Studies – Florida State University

Associate of Arts, Liberal Studies – Broward Community College

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