Medical Assistant Customer Service
Resume:
Yoka Lewis
Medical Assistant / Front Desk Reception/Sale Associate / Customer Service
Atlanta, GA 30314
*********@*****.***
Well round individual looking for a rewarding position with a great company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Assistant/ Back Office Medical Assistant South Atlanta Digest Disease Associate - Atlanta, GA August 2020 to Present
Greet Patient
Check in & out
Answer calls
Scheduling appointments
Receive payments
Fax/email
Sterilize equipment
Assist with procedures
Triage
Check out
Schedule procedures
Inventory
Lead Cashier/Sales Associate
Compass Group - Atlanta, GA
August 2018 to January 2020
Greet customers, cash handle, inventory, stock, draw count (opening & closing) Lead Merchandiser
Plant Partners, Inc - Atlanta, GA
March 2018 to February 2019
Organize plants
shift Merchandise
water
restock
Inventory Receive & Shipping
Chiropractic Assistant/Receptionist
Integrated Health and Injury Center - Decatur, GA
September 2015 to October 2017
Greet patients
verify Insurance information
Bill and Code
Communicate with Attorneys
Treatments
Ultra Sound
Cashier/Customer Service
AAA Parking Company - Atlanta, GA
December 2014 to March 2015
Responsibilities
Greet Customers
Cash Handle
Ticket Scanning
Stock
Worked Days Began at 5:30 am
Skills Used
Excellent Customer Service
Cash Handling in a fast pace environment
Display team interaction / Work
Medical Assistant
West End Clinic - Atlanta, GA
January 2012 to November 2014
Responsibilities
Interview patients to obtain medical information and measure their vital signs, weight, and height Show patients to examination rooms and prepare them for the physician. Record patients' medical history, vital statistics and information such as test results in medical records. Prepare and administer medications as directed by a physician. Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing. Explain treatment procedures, medications, diets and physicians' instructions to patients. Medical Assistant
Mountain View Pediatrics - Decatur, GA
October 2011 to August 2013
Verify insurance information
file
administer vaccines
hemoglobin
hearing and vision
answer phone
Set appointments
GRITS
EKG
Medica Assistant
Take Care Clinic - Atlanta, GA
August 2011 to February 2012
Take patients insurance information
Apply Computer concepts for office procedures
Take patients vitals
Medical Assistant
Tri-County Pediatics - Riverdale, GA
May 2011 to August 2011
Part-Time Temp position
Greet patients
Check vitals
Venipunctures
Blood draw
Sale Associate
Jimmy Jazz Clothing Store - Atlanta, GA
June 2008 to February 2010
Greet customers
Cash Handle
Stock
Un Load & Shift merchandise
Display visuals of merchandise
Assistant Manager
American Deli - Atlanta, GA
March 2006 to November 2008
Prep
Train New Comers
Cash Handle
Write Schedules
Close
Handle comments and complaints
Sale Associate
Lady Skillz Clothing Store - Atlanta, GA
July 2005 to May 2007
Greet Customers
Help customer to desired area
Cash Handle
display visual of merchandise
Sales Associate
Game Stop Inc - Atlanta, GA
December 2000 to 2003
Cash Handle
Stock /Shift
Greet
Display visuals of merchandise
Close
Education
Assoicate's in Business Management in Business Management Argosy University Online
2013 to 2016
Diploma in Medical Assistant
Everest College Atlanta - Atlanta, GA
2010 to 2011
High school diploma or GED
Skills
• Blood Draws (4 years)
• Patient Care
• Front Desk
• Physical Therapy
• Chirotouch
• GRITS (4 years)
• Injections
• Vital Signs
• Scheduling
• CPR
• Receptionist
• EKG
• EMR
• Microsoft Word
• Phlebotomy
• Computer Literacy
• Medical Office Experience
• Medical Scheduling
• Laboratory Experience
• Insurance Verification
• Triage
• Medical Records
Certifications and Licenses
BLS PROVIDER
June 2016 to June 2023
BLS CPR & AED
Assessments
Customer focus & orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Basic attention to detail — Familiar
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Written communication — Familiar
March 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Electronic health records: Best practices — Completed March 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Customer service — Proficient
March 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Work style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Scheduling — Familiar
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Retail skills: Shelf stocking — Familiar
August 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Familiar
Attention to detail: Inventory — Familiar
August 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
An experienced and highly reliable self-starter who is skilled in Medical Assisting with the sound knowledge of technical support, medical duties and many other.
• Ancillary Testing
• Assisted customer
• Blood Draws
• Cashier handling while working in fast pace environment
• Data Entry (65 WPM
• Displayed visuals of merchandise
• Ensured that each customer receives outstanding service by providing a friendly environment
• Greeted customers
• Handled comments and complaints
• Injections
• Maintained solid product knowledge and all other aspects of customer service.
• Patient Scheduling
• Prepped food for both shifts
• Stock/shift
• Stocked
• Taking Patient Vitals
• Trained new employees
CORE STRENGTHS:
Detail Orientated
Problem Solving
Computer Literate
Training and Supervision
Customer Service Workshop
Communication Skills
Graduate of Everest College of Atlanta
Contact this candidate