Office Administrator

Melanie Chetty

851**********

061-***-**** / *******.********@*****.***

Objective

I have extensive retail admin, debt collections and training experience, great abilities to advocate and stand strong when faced with challenges. I am a determined individual who always strives to deliver my best and exceed expectations. I am a great team player, energetic and have a vibrant personality.

Skills & Abilities

•Research and Critical Thinking Skills

•Effective leader

•Problem solving and decision making

•Supervise and manage a team

•Effective communicator

•Prompt and Organised with Attention to detail

•Customer relations and development

Experience

Supervisor & Head Cashier / Banking – EDCON GROUP

March 2007 — March 2011

Responsible for collections of end of day cash, banking and daily financial administration, check inventory counts, assist with returns and refunds and check daily receipts. Processing of all insurance claims and policies, invoicing, debt consolidations and collections from clients. Supervising and coaching cashiers, lead performance reviews, team management, handle salary queries, customer services

Debt Collector & Client liaison agent – African Bank HO

August 2011 — December 2018

Responsible for collections on non performing accounts, assisting clients with consolidation and settlements and queries. Processing debt counselling documents and quotations. Assisting the HR team with payroll functions and administration of tele-sales agents. Implementation and administration of staff compliance and insurance

Learning Partner/Office Assistant – Kerdonhan Training &Development

Tutor, Facilitate learning, Assist learners with research, prepare documents, locate course materials, maintain records, organizing files, scheduling appointments, dealing with correspondence and assist with invoicing, printing, emails and faxing, payroll functions, petty cash, managing of office staff

January 2019 – June 2020

Maizey Plastics – Cash and Admin Controller

March 2022 – September 2022

Receiving and processing of cash, debit card and EFT payments, banking, maintaining of records, scanning and emails, maintenance of the safe and handovers, preparing reports, assisting with the daily admin, managing of reception, consumer services, assisting clients with pricing, customer services

Office Admin - Sallys Finance

Current Employer

Generate reports, emails and scanning of documents, Prepare, organise and store information, performs data capturing for accounts payable, deals with client queries, customer services, Processing of loans, credit checks, ITC queries, collections, Invoicing, petty cash, salaries and wages

Education

Matric – 2003

Assessor Qualification – August 2019

References

Rashika Mungroo ( Edgars – Liberty Midlands mall) -087*******

Rani Naidoo (African Bank ) – 073*******

Elaine Van der Westhuizen (Maizey Plastics) – 033******* / 082*******

Brandon Subramoney (Kerdonhan Training & Development - 081*******

Mrs Kosar Govender (Sallys Finance) – 067******* / 033-*******

Please feel free to connect with me for supporting documentation

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