Customer Service Property Manager
Resume:
SAUDIA RIVERS
Gastonia NC 28056
**.********@*****.***
PROFILE SUMMARY
To secure a position with a great and supportive company utilizing my knowledge and experience. Personal: A great communicator and team player with an excellent work ethic who has the tools to perform under high levels of stress. I possess and display exceptional customer service and professionalism. CORE MAINTENANCE SKILLS
• Performed and managed month end financial reports (e.g., monthly transaction summary, delinquency report, bank detail summary, and scheduled billing).
• Successfully known to renew residents and tenants at 90% or more monthly for the year. • Accurately process contractors’ invoice through Yardi, CRM, Rent Cafe, Onsite, MRI & Avid System ensuring that payments are received immediately while staying within the budget for supplies and parts.
• Trained team members including Property Managers on software and monthly reports for asset management and ownerships
• Planned and scheduled meetings and appointments; organized and maintained paper and electronic files.
• Well versed and skilled in negotiating with vendors, tenants, owners, project management/lease up, development projects in the overall portfolio.
• Able to quickly identify any repairs or replacements needs fo any property.
• Knowledgeable of safety guidelines related to maintenance work, and keep recording footage of all inspections, training from all HVAC/property Capital improvements. Save to a M-Drive source for correspondence purposes for any member of the organization to reference. EDUCATION
● Parkdale High School (1997-2000)
● Eastern High School (2000-2001)
WORK EXPERIENCE:
Menkiti Group Commercial Property Manager/Director Of Asset Management June 202- Oct 2024
• Performed month end financial reports (e.g., monthly traction summary, delinquency report, bank detail summaries and scheduled billing).
• Self-Managed over 4,200,000MM Sq. Ft. of third party (20 of the 80 sites) and company owned Class
“A” office, residential, urban, medical offices, commercial, industrial, and retail spaces. • Developed many new management processes used to save time and money.
(Retail tenants I've worked and self managed are as follows, Dental Smiles,Warby Parker,Capital One Cafe, Mod Cloth, Glo 30, Kitchen Savages, DCity Smokehouse, Enlightened, LeLabos, Compass Coffee, Era Winery, Aesop, Medstar,and Allied Health to name a few.)
• Successfully established and managed a property management division for a real estate development
(once merged into operations)
• Providing superior customer service, which resulted in excellent tenant satisfaction and low tenant turnover rates.
• Successfully coordinated MLK Gateway Phase 1 & supporting development with phase 2 (Anacostia Development) and supervised construction/support from development over 80,000 Sq.Ft of office space
(Capital One Café, Enlightened, 2 retail restaurant spaces). Prepared the designs and cost estimates, project plans and schedules.
• Actively conduct weekly one on one’s with the Development and Asset Management teams to organize each Q1-Q4 expectations, and action items.
• Accurately process contractors’ invoice through MRI/Rent Payment/Avid System ensuring that payments are received immediately while staying within the budget for supplies and parts. • Responsible for all renewal and compliance certificates and permits. Anthology Apartments Assistant Property Manager/(Promoted to Sr. Property Manager) Greystar Management May 2019- April 2021
• Performed month end financial reports (e.g., monthly traction summary, delinquency report, bank detail summary, and scheduled billing).
• Successfully renewed residents at 96-98% or more monthly for the 2019 year.
• Accurately process contractors’ invoice through Onesite/Yardi System ensuring that payments are received immediately while staying within the budget for supplies and parts.
• Performed evictions in accordance with local laws for primary property.
• Planned and scheduled meetings and appointments; organized and maintained paper and electronic files • Completed all monthly marketing plans and strategies.
• Implement creative strategies to increase revenue and secure additional income to improve total "bottom line" revenue numbers.
• Planned and implemented resident functions to improve resident relations
• Reporting to regional and ownership and trained the last 2 PM in all manger reports and daily duties. OTHER EXPERIENCE
The Shay Asst Mgr./Lease Up Professional
Gates Hudson Management Washington DC Feb 2017- April 2019 Processed and verified applications in a timely manner which increases the likelihood of successful rentals Collected application fees and deposits and kept accurate records of all financial transactions Coordinated move-ins and move-outs
Assisted with office organization and maintained organized resident files Created closing tools to, increasing occupancy rate from 89% to 98% in one year. Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and renters. Collected residents' income statements to verify residency qualification, processed tax credit paperwork for corporate
Taylor Park Apartments Assistant Property Manager/Property Manager Morgan Properties, Baltimore MD May 2016-Jan 2017
Performed month end financial reports (e.g., monthly traction summary, delinquency report, bank detail summary, and scheduled billing).
Successfully renewed residents at 98% or more monthly for the 2016 year. Accurately process contractors’ invoice through Yardi System ensuring that payments are received immediately while staying within the budget for supplies and parts. Planned and scheduled meetings and appointments; organized and maintained paper and electronic files Completed all monthly marketing plans and strategies. Implement creative strategies to increase revenue and secure additional income to improve total "bottom line" revenue numbers.
Planned and implemented resident functions to improve resident relations Brookville Townhomes
Leasing Professional Alexandria VA, March 2014-April 2016 Communicated with management & maintenance staff to ensure efficient operations. Performed pre-move-in & vacant apartment inspections to ensure the apartment was in a condition that met company standards.
Assisted manager with renewal offers on a monthly basis & maintained a summary report of lease renewals. Input of invoices into the "Budget & Record of Invoices" and into the "Capital Expense." Collected market data
(Shopped the competition, rated comparisons, etc.) and prepared weekly market surveys. Analyzed the advertising source for accuracy & effectiveness.
Handled resident concerns & followed up with solutions. Enforced property rules & guidelines.
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