Operations Manager Supply Chain

Teresa Perry

**********@*****.*** 615-***-**** Murfreesboro, TN

Driven, innovative Facility/Operations Manager with extensive experience in logistics, manufacturing, distribution, and supply chain management. Analytical professional skilled in successfully directing all aspects of operations. Niche expertise in analyzing workflow and processes to streamline operations and find opportunities for increased efficiency and cost savings. Collaborative communicator and leader focused on building relationships, promoting synergy across departments, driving positive change, and implementing comprehensive strategic approaches. Thrive both in independent and team-oriented roles. Areas of Expertise include:

Six Sigma Black/Green Belt

Enhanced Profitability

OSHA/TOSHA/AAR/DOT

Lean Processes & Methodology

Client Relationship Management

ASE Cert/ICAR Experience

Multiple Start up experience

Risk Management

Staff Training & Leadership

Continuous Improvement

Complex Problem Resolution

ISO 9001 Certified

Professional Experience

JO-ANN STORES • Murfreesboro, TN • 2023 to Current

An American specialty retailer of textiles and notions based in Hudson, Ohio.

RETAIL MANAGER

Support the management team in driving sales while serving as an inspirational leader and role model. Responsible for coaching and developing the team, ensuring all members are aligned with the overall mission and vision of Joann. The Supervisor empowers the team and creates a positive environment for both customers and team members, ultimately leading to the achievement of positive/profitable financial goals.

Key Accomplishments:

Builds strong customer relationships, anticipates needs and fosters a positive environment for exceptional experiences.

Remains adaptable, knowledgeable about products, stays curious about new trends, and effectively shares that knowledge with customers and colleagues.

Effectively communicates with peers and subordinates on any shift changes or procedures.

Guarantee flawless execution of operational policies and procedures for optimal performance.

Ensures adherence to company procedures for unloading freight from trucks, sorting freight, and stocking merchandising.

Motivates team to surpass customer expectations and drive sales through coaching and inspiration.

WALLENIUS WILHELMSEN LOGISTICS Smyrna, TN 2005 to 2022

A leading provider delivering global logistics and shipping solutions for cars, trucks, rolling equipment, and breakbulk, both inland and offshore.

Operations Manager

Lead the land-based management team in Nissan and Honda facilities while creating a culture aligned with company values. Plan and direct facility operations and rail/truck logistics, new product launches and inventory for the Nissan Smyrna, TN manufacturing facility. Manage all operational and support activities at WWS Greensburg, IN, site. Create strategies to attain and exceed all targets and objectives consistently.

Key Accomplishments:

Managed startup of facility: Achieved #1 ranking for facility, holding a damage-free status for more than ten years.

Manage HR duties and oversee activities including recruitment, supervision, scheduling, payroll, professional development, and disciplinary actions, when necessary.

Coordinate financial reporting, including budget, forecast, billing, time studies, business plan, and quality objectives.

Consistently meet or exceed service commitments and proactively align responsibilities for future contracts with senior executives, relevant departments, and customers.

Effectively serve as communications liaison between customer, executives, department heads, and team members.

Profitability ratio exceeded expectations during the auto industry chip shortage, through streamlining tactical planning business/services.

Accomplish efficiencies improvements in all departments ranging from 30% to 70% improvements through critical analysis of workflow and implementation of process efficiency measures.

Provide strategic analysis of existing and forecasting operations to identify opportunities for enhancement and growth.

Slash damage reductions by 500K FY1, while performing detailed assessments of work orders and capital expenditures.

Achieved 99.9% customer survey score and ranked highest by employee surveys.

Achieved a defect ranking of .0001.

CINRAM, INC. LaVergne, TN 2004 to 2005

The leading manufacturer and distributor of DVDs for Warner Bros. Pictures.

Direct to Retail Supervisor

Worked in close collaboration with management to streamline operations and implement best practices while simultaneously improving overall production and achieving significant cost savings. Main focus was on bottom-line efficiency. Coordinated training programs in alignment with best practices and monitored employee performance.

Key Accomplishments:

Directed all staffing functions and managed more than 150 associates and 5 assistant supervisors.

Drove extremely tight shipping schedules to ensure that all shipments were met, achieving a 99.7% scheduled OTD within an eight-hour window.

Supervised staff performance and monitored systems to reach cost-saving goals and overall company objectives.

Thrived in fast-paced environment that necessitated quick decision-making and process/procedure development.

Assisted employees in achieving job satisfaction and professional development through coaching and counseling.

GENUINE PARTS COMPANY Atlanta, GA 2002 to 2003

A provider of over 300,000 parts to 5,000+ NAPA Auto Parts Stores throughout the US.

Project Management Analyst

Thoroughly investigated and analyzed business processes to determine business needs and provide the best possible technical solutions. Guided facilities through transition phase for conversion to new software. Collaborated with training and development team to ensure that management partners understood and implemented relevant system changes and process improvements.

Key Accomplishments:

Directed 100% travel project management up to 3 facilities simultaneously to implement new, technologically advanced systems.

Performed detailed analysis of existing operations to identify opportunities for improvement and network/IT growth to make informed recommendations/improvements.

Served as key liaison between IT and operations teams to ensure success of system conversion and profitability, cost savings and staff reductions.

Effectively supervised distribution centers conversion from legacy to PkMS warehouse management system, holding total accountability for layout, data collection, testing, and live environments.

Honored with President’s Award for “Own It, Do It, Done.” Finalist for “Everyone Counts” award.

Education & Certifications

Associate of Science, Business Management Kaplan College

Finalist for “Outstanding Student Leader” Award. Consistently on Dean’s List or President’s List.

Lean Six Sigma Black/Green Belt

Technical Proficiency

MS Windows MS Office (Word, Excel, PowerPoint, Access, Visio) WITS WMS PkMS SCAN YMS AS400 Kronos ISO 9001 Knapp SQL CCC Mitchell HB Lotus Notes Outlook Internet l SAP Oracle Aetna Health Allscripts I Microsoft Teams Sharepoint Okta Zoom Go to Meeting Dropbox Forms

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