Account Representative Front Desk

Miloni Kothari

***********@*******.*** 949-***-**** Lasvegas, NV

SUMMARY

Seasoned Patient Account Representative with 6 years of experience in medical billing, insurance verification, and patient registration. Proficient in billing procedures, follow-up, and explaining Explanation of Benefits to clients. Seeking a Patient Account Representative II role to leverage in-depth knowledge of medical terminology and billing processes.

WORK EXPERIENCE

MS International Las Vegas, Nevada

Administrative Service Representative – Accounting Sep 2020 - Apr 2023

• Managed vendor relationships, ensuring accurate invoice processing and adherence to payment terms and deadlines.

• Conducted account reconciliations, monitored for discrepancies such as non-payments or delayed payments, and addressed irregularities.

• Processed financial transactions, including petty cash, checks, and corporate credit card expenditures, following company procedures.

• Resolved vendor inquiries and processed account adjustments through effective communication channels including phone, mail, and direct interaction.

Summit Behavioral Health St Paul, Minnesota

Administrative Specialist/Front Desk/Medical Assistant Aug 2019 - Jul 2020

• Collaborated with clinicians, nurses, and technicians to deliver recovery services, addressing individual patient needs and documenting behavioral observations.

• Assisted in the development of treatment plans and participated in daily Treatment Team meetings to enhance patient care quality.

• Performed routine health checks, managed billing documentation, and contributed to patients' daily living activities, maintaining accurate data entry throughout. Swenson Foot and Ankle Podiatry Las Vegas

Administrative Specialist/Front Desk/Medical Assistant Aug 2017 - Oct 2018

• Validated patient demographic and insurance information, ensuring accuracy for appointment scheduling and billing processes.

• Coordinated with clients to determine service needs, updated appointment schedules, and contributed to the training of new staff members.

Dignity Health, St Rose Dominican – Emergency Room, West Flamingo Campus

Las Vegas, Nevada

Patient Access Specialist, Operations (PRN) Apr 2017 - Oct 2018

• Facilitated communication among patients, families, insurance companies, and healthcare staff to ensure accurate information exchange and patient satisfaction.

• Verified patient demographics and insurance benefits, enhancing data accuracy and streamlining the billing process.

• Coordinated patient transfers and managed documentation, contributing to a well-organized and efficient operational environment.

Keck Hospital of USC Department of Cardiothoracic Transplant Unit Los Angeles, California Administrative and Financial Coordinator Jan 2016 - May 2016

• Coordinated organ procurement processes and maintained accurate billing and registration data to support department operations.

• Assisted clients with inquiries and managed schedules, ensuring efficient coding of information and arrangement of client services.

Keck Hospital of USC Department of Cardiothoracic Imaging and Surgery Los Angeles, California Administrative Specialist/Front Desk Sep 2015 - Dec 2015

• Managed patient check-ins and facilitated appointment scheduling, ensuring seamless daily operations and patient flow.

• Compiled and transferred medical records and lab results while maintaining essential office supplies and equipment functionality.

USC Roski Eye Institute at Keck Medicine of USC Los Angeles, California Patient Access Staff/Medical Records Assistant May 2015 - Sep 2015

• Validated and updated patient demographic and insurance information to ensure accuracy and streamline the billing process.

• Assisted in training new staff, maintained appointment schedules, and effectively managed medical records, enhancing overall client service efficiency.

EDUCATION

SNDT University of Mumbai

Bachelors of Home Science

King’s College London, UK

Master in Dietetics

King’s College London, UK

Specialization in Pediatric Nutrition

SKILLS

In-Depth Knowledge of Medical Terminology • Understanding of Confidentiality Laws and Regulations • Proficient in MS Office, Medical Data Programs, and Spreadsheets • Understanding of Insurance Policies and Coverage • Great Mathematics Skills Needed to Perform Basic Transactions • Capable of Multitasking and Remaining Organized in All Aspects of Work • Friendly and Personable Nature With Patients, Visitors, and All Medical Staff and Personnel

• Very Detail-Oriented and Reliable • 9 Years Patient Registration and Insurance Verification Experience in a Health Care Setting • Knowledge of Various Insurance Plans (HMO, PPO, POS, Medicare, Medicaid) and Payors • Customer Service • Billing Procedures • Communication • Computer Skills • Problem Solving

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