Behavioral health counselor, adolescent residential services

SKILLS

EXPERIENCE

Monique McKenzie

RESIDENTIAL COUNSELOR

267-***-**** ****************@*****.*** Philadelphia, PA 19111 Dedicated and empathetic with deep commitment to helping individuals thrive in residential settings. Adept at building meaningful relationships and fostering collaborative environment, bringing patience and generosity to every interaction. Skilled in persuasive communication, guiding residents through challenging situations with empathy and understanding. Strong focus on creating supportive atmosphere that encourages personal growth and well-being.

• Adolescent residential services • Customer Service (10+ years)

• Customer support (10+ years) • Sales Support (10+ years)

• Management • Group homes

• Behavioral health • Safe crisis management

• Autism spectrum disorders • Progress monitoring

• Boundaries establishment • Client transportation

• De-escalation techniques • Substance abuse disorders

• Residential care • Residential treatment plans

RESIDENTIAL COUNSELOR 3

Legacy Treatment Services

Mt Holly, NJ

April 2024 - January 2025

Established trusting relationships with all clients, providing a safe space where they can express themselves freely without judgement.

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• Demonstrated excellent communication skills while interacting with clients, families, and other professionals.

• Provided guidance and support towards helping residents develop life skills necessary for independent living.

• Utilized crisis intervention techniques to de-escalate challenging situations with clients.

• Collaborated with interdisciplinary teams to ensure proper implementation of care plans for each client.

• Implemented recreational activities to encourage physical and mental wellness. Developed and implemented e fective behavior management strategies with residents to increase their self- regulation skills.

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• Intervened in crises by responding to emergencies and initiating action.

• Facilitated group activities and workshops to improve socialization skills and foster independence.

• Monitored individual progress and documented changes in behaviors, mood, and skills.

• Observed changes in client's behaviors or moods, intervening when necessary according to established protocols. HOME CARE AIDE

PCG Public Partnerships

Willingboro, NJ

August 2021 - March 2024

• Provide health care services in patients residences EDUCATION

• Perform domestic and household tasks

• Transport and accompany patients to doctors o ce or to hospital

• Administer simple prescribed medications

• Assist with clients personal care activities

• Monitor patients (vital signs, temperature, respiration, etc) and report on their condition

• Maintain patients care records and document provided services

• Assist patients with mobility and physical therapies/exercises

• Instruct and counsel patients and families on diet and exercise

• Collect routine specimens

• Provide companionship and basic emotional or psychological support INSIDE SALES MANAGER

Lingraphica

Princeton, NJ

October 2019 - May 2022

• Gathered competitive intelligence and analyzed company position to recommend action Monitored sales team performance and provided constructive feedback, mentoring, and employee performance reviews

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Promoted company products through demonstration, explanation, or provision of literature detailing features and bene ts.

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INSIDE SALES FUNDING TEAM LEAD

Lingraphica

Princeton, NJ

October 2016 - July 2021

• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions

• Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills

• Completed inquiries and followed up with customers to share ndings and o fer solutions

• Enhanced service delivery by revising work ows and improving communication between departments

• Coordinated logistics for projects, organizing resources and schedules to meet demands

• Maximized quality and productivity with thorough training and consistent monitoring of team performance. DME CARE MANAGER

McKesson

Moorestown, NJ

October 2014 - October 2016

Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre- sales or post-sales service functions

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• Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc

• May schedule eld service repair calls

• Handles requests for additional company materials Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.

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BA IN PSYCHOLOGY

Rider University, Lawrenceville, NJ

Jan 2013

COMPLETED COURSEWORK TOWARDS

HIGH SCHOOL DIPLOMA OR GED

CERTIFICATIONS

• CPR / First Aid • Safety Crisis Management

Contact this candidate