Technical Support C#

Computer Technician with over * years of experience in diagnosing, repairing,

and maintaining computer systems and networks. Adept at troubleshooting hardware and software issues, providing exceptional technical support, and implementing innovative solutions to enhance system performance. Computer Technican

Naykwan Atkinson

Johnson C. Smith University

Curtis Highschool

6/2011-12/2015

Relevant coursework, C#, Circuit Gates, Machine language coversation 2005 - 2009

Relevant coursework, Adobe software, Mac OS Systems, Windows Microsoft Applications Use admin tools to track parts and schedule service windows. Provide professional service and clear communication to clients. Diagnose, repair, and document service calls for various devices. Support other technicians with service techniques and share knowledge.

Execute system installations for customers by effectively applying wire management skills and confidently overcoming any obstacles that may arise in the process.

Dell Feild Engineer L4

Computer Technican

10/2023 - Present

NY, PA, NJ

Offer comprehensive technical support for student laptops by diagnosing and resolving a wide range of hardware and software issues. This involves replacing faulty components as needed, conducting thorough tests to ensure network functionality, and regularly updating drivers and software to maintain optimal performance.

College Of Staten Island

I.T. Tech Support

03/2015- 02/2017, 08/22 - 09/23

Staten Isand, NY

Repair desktops, laptops, and smartboards, and manage classroom networks. Perform software and firmware updates and provide technical support. Maintain and optimize outdated systems and printers. Remotely manage teachers' systems to facilitate effective remote learning sessions. Maintain an inventory of various devices used by both staff and students.

Dept. Of Education

I.T. Spok Technican

02/2016- 03/2022

Staten Isand, NY

WORK EXPERIENCE

********@*****.*** 347-***-****

SKILLS 352 Harbor Road

EDUCATION

Networking

Hardware

Network Installation

Software Installation

System Management

Windows, Andriod, IOS

Linux, Ubuntu

Complex Problem-Solving

Fast Learner

Python, SQL

Adobe

Low Voltage Electrical

Firmware

Hands-on Technical Skills

Team Collaboration

LANGUAGES

English

Native Proficiency

Mandarin

Bilingual low-intermidiate

Proficiency

INTERESTS

Football coaching

Personal Business

Sound Engineering

Video Editng

Movies

Food

Snowboarding

Fitness

Gaming

Nature

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