Team Leader Customer Service

RAVI KUMAR

TEAM LEADER

PROFILE

With my past working experience, I

am looking for a challenging career

opportunity where my related

experience can be utilized, applied

and be part of progressive and highly

dynamic performing organization and

be able to share my skill and abilities in

promoting excellence and quality

service.

CONTACT

PHONE:

+965********

EMAIL:

**************@*****.***

New Reggae block 2 KUWAIT

HOBBIES

Playing cricket.

Travelling

Listening music.

SKILLS

Basic computer skills.

HACCP

Communication

Initiative

Guest service

Cash handling

Decision making

LANGUAGES

Hindi, English, Punjabi.

EDUCATION

Diploma in Hotel Management 2012-2013

Karnataka state open university (INDIA).

TRAINING. Apr. 2013 – Oct. 2013

Industrial training from Radisson BLU Hotel Amritsar (INDIA). H.S.C

H.P Board Dharamshala 2010

S.S.C

H.P Board Dharamshala 2012

WORK EXPERIENCE

TEAM LEADER Feb. 2018 - Present

P.F Chang’s Restaurant, M.H. Alshaya co. Kuwait.

Chain of restaurants provides modern Asian cuisine. P.F. Chang’s has more than 300 restaurants around 25 countries in the world. CUSTOMER SERVICE ASSOCIATE Aug. 2016 – oct. 2017

360 Holding company limited Saudi Arabia.

Fine dining Indian and Italian cuisine.

Sr. Waiter. Sep. 2014 – Aug. 2016

Noor Mahal Palace Hotel KARNAL (INDIA).

Hotel Noor mahal is a luxurious, 5- star property traditional Moghul and Rajputana architecture. With a grandiose lobby, modern and elaborate bar, classy restaurants, a 24 hours coffee shop and spacious rooms.

Waiter. Nov. 2013 – Aug-2014

Della Adventure Resorts, villas LONAVALA (INDIA).

Della Adventure & resorts Pvt. Ltd. Owns and operates Della Resorts & Villas, India’s largest extreme adventure luxury resort. Started in 1996. CERTIFICATION

Food safety certificate

M.H Alshaya co.

Certified hospitality trainer P.F. CHANG’S

S…

RESPONSIBILIES

PERSONAL SKILLS

1.Self-motivated & capable to mix easily . Responsible for assisting the Outlet manager in all operational with different situation. Activities.

2. Dedication & determination toward the . Accountable for opening and closing responsibilities. work assigned.

3. Creative thinking with a vision. . Supervise effectiveness of workflow and sequence of service during service Periods.

4. Ability to take decision & solve problem. . Supervising restaurant inventory control and store records. 5. Sincere and result oriented. . Responsible for training and coaching of new team members.

. Ensure high quality of food beverage and service our customer.

. Maintaining approved standards of upkeep, hygiene and sanitation of allocated duty area.

DECLARATION

I hereby declare that the particular furnished above are true to the best

… of my knowledge and belief.

Contact this candidate