Customer Service Sales Manager
Resume:
Joseph Dapolito
Owego, New York, *****
********@*****.***
SUMMARY OF QUALIFICATIONS
Energetic professional with experience in Sales, Marketing, Management, Training and Customer Service.
Detailed oriented individual who strives for quality work, positive customer relations and upholding standards.
Extensive experience in management and sales with an emphasis on staff supervision, training, and growth.
Willingness to learn new skills to expand skills sets in different business areas and Proficient using computers.
Excellent organizational, interpersonal, communication and time management skills.
SUMMARY OF SKILLS
Marketing & Sales
Interpersonal Skills
Customer Service
Leadership
Team Management
Organizational Skills
Vehicle registration
Quality Assurance
Marketing Management
Financial Management
Problem Solving
Data Analysis
Upselling
Microsoft Office Suite
Contract Negotiation
PROFESSIONAL SKILLS
Sales Manager
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Managed new initiatives, created business plans, trained, budgeted, documented and business processes
Implemented new strategies which streamlined processes, increased marketability, and boosted profits
Set and managed sales goals while establishing measures to enhance sales techniques and increase market penetration
Represent company at Auto Auctions on a weekly basis
Marketing
Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
Formulate, direct, or coordinate marketing activities or policies to promote products or services, working with advertising and Maintaining Inventory
Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
Use sales forecasting or strategic planning to ensure the sale and profitability of products
Customer Service
Resolve customer complaints regarding sales and service.
Confer with potential customers regarding their needs when buying
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Monitor customer preferences to determine focus of sales efforts.
EXPERIENCE
ADT Security- Business Consultant 2023- Current
Gault Chevrolet- General Sales Manager 2022-2023
Jack Sherman- Senior Sales Manager 2008-2022
Feduke Ford- Used Car Sales Manager 2003-2008
EDUCATION
Broome Community college- Marketing and Business Management 2007-2011
Unites Stated Marine Corp. 1997-2000
Johnson City High School-Regents Diploma 1994-1997
Contact this candidate