Guest Service Customer
Resume:
Sivana Surratt
Authorized to work in the U.S. for any employer.
McMinnville, Oregon 97128
*************@*******.***
SUMMARY
My main goal always is to just be positive on rainy days, and always have a smile. Showing that you care is what makes people want to come back to see you! I am driven, and ambitious to grow in my life and work-place. I adjust well to new circumstances and am a fast-learner. I am one of the most outspoken people that I know, and work hard at whatever it is that I’m doing. I cannot put my mind to anything without making sure that it’s done thoroughly. There is passion behind everything that I do, and it makes me feel good once I get the job done, knowing that I did it well. EXPERIENCE
The Grain Station, Mcminnville — Hostess/Food-Runner April 24, 2023 - October 13, 2023
● Responsible for guest service in the restaurant
● Awareness of floor-plan, and which servers come next in rotation
● Plating/running food
● Ensure all plates look presentable before they go out
● Time management
● Preparing/bussing/wiping tables
● Making sure that the restaurant is prepped and ready for the next shift
● Opening and closing duties
● Always providing the best possible experience for the customer Starbucks, McMinnville - Barista
September 2022 - October 2022
● Prepare and serve hot and cold beverages such as coffee, blended coffee, and tea to patrons
● Correctly customizes orders as requested
● Follow policies and procedures
● Serves prepared foods and baked goods including sandwiches, biscotti, muffins, wraps, or bagels
● Describe product in detail to customers
● Receives and processes customer payments
SKILLS
- Hospitality
- Integrity
- Customer service
- Merchandising
- Creativity
- Social/Interpersonal skills
- Cash handling
- Leadership
- Pricing
- Problem solving
- Reliable
- Writing
- Organization
- Teamwork/Independent
- Public speaking
- Marketing
- Adaptability
- Works well under stress
- Perseverance
- Active listening
- Loyalty
- Attention to detail
- Positive thinking
- Management
- Communication
- Cleaning experience
- Warehouse experience
LANGUAGES
English - Fluent
● Opening and closing duties
Blackbird Crow Dispensary, Monmouth — Budtender
January 2019 - September 2019
● Taking adequate inventory
● Greeting customers with positive energy
● Handling cash/card transactions
● Answering questions regarding the different strains of cannabis, possible medicinal uses, and methods of consumption
● Knowledgeable of the Metric-system
● Maintaining in-store product knowledge
●
EDUCATION
Three Lakes High School, Albany - GED
September 2017 - May 2017
CERTIFICATIONS
Food Handlers Card - Exp 2027
OLCC Permit - Exp 2027
Budtenders Permit - Exp 2026
SEA Class - Cert 2022
Forklift Operator’s Permit - Exp 2023
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