Customer Service Strategic Planning, warehouse work, maintenance, fork

JH

JOHNATHAN HUNTER

**********@*****.*** 719-***-**** Colorado Springs CO

Dynamic leader with proven expertise in strategic planning and performance management, honed at K-Rams inc. and Extreme Pizza. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication skills and a knack for staff development. Achieved significant improvements in team performance and operational efficiency through innovative strategies and effective coaching. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Expense Tracking

Performance Management

Staff Development

Strategic Planning

Excellent customer service and communication skills K-Rams inc. Colorado Springs, CO

Manager/ Painter/Grounds Crew Manager

11/2008 - 10/2024

Developed and implemented strategies to increase customer satisfaction and loyalty.

Coached, mentored and trained team members in order to improve their job performance.

Created monthly reports for senior management summarizing operational performance metrics.

Established processes to ensure efficient workflow throughout the organization.

Resolved conflicts between employees by providing guidance on company policies and procedures.

Provided leadership during times of organizational change or crisis situations.

Trained employees on additional job positions to maintain coverage of roles.

Managed inventory levels to meet demand without overstocking, reducing waste.

Extreme Pizza, Colorado springs

Colorado Springs, CO

Manager

06/1998 - 10/2002

Developed and implemented strategies to increase customer satisfaction and loyalty.

Coached, mentored and trained team members in order to improve their job performance.

Monitored staff performance and addressed issues.

Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Trained employees on additional job positions to maintain coverage of roles.

Summary

Skills

Experience

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Enhanced customer satisfaction through the development of a customer service excellence program.

Managed annual budgeting and forecasting, optimizing resource allocation.

Recruited and trained new employees to meet job requirements. Sierra High School Colorado Springs, CO

High School Diploma

06/1995

Worked weekends at Ultra Flat Black gallery and lounge for about a year until it closed down/ renovated Education and Training

Security guard

Contact this candidate