Customer Service Bowling Green
Resume:
HANNAH HARRIS, MBA
Maumee, OH
*********@*****.***
LinkedIn URL: https://www.linkedin.com/in/hannah-harris-758b5bb7/
EDUCATION
American InterContinental University - Schaumburg, IL
Master of Business Admiration
Marketing
GPA 4.00
Diploma: January 2021
Bowling Green State University
Bowling Green, OH
Bachelor of Science in Business Administration
Business Analytics and Marketing Specializations, Management Information Systems Minor
Diploma: May 2018
SKILLS
Time Management
Multitasking
Customer Service Oriented
Creative Problem Solving
Solid Attention to Detail
Product Management
Ability to Work in a Group as well as independently
Highly Organized and Efficient
Proficient in Microsoft Office
ERP Software specific to ?
Knowledge of (Quickbooks, Great Plains, etc…)
Solid knowledge of metal composition (Stainless Steel, Carbon Steel, Alloys, Titanium, Aluminum)
Professional Organizations:
American InterContinental University: Delta Mu Delta (International Business Honors Society)
References Available Upon Request
Profile
Able to effectively self-manage during independent projects, as well as collaborate as a part of a team setting.
Adept in various social media platforms, office technology programs, and general finance transactions.
Dependable and devoted professional seeking consistent full/part time employment either in my field of experience or with an organization that I can learn new skills to further the mission of a company.
Employment History
PTF Sales Services & Distribution Clerk - United States Postal Service; Waterville, OH
June 2023 – November 2023
Improved customer satisfaction by providing efficient and accurate postal services
Increased productivity by streamlining sorting procedures for incoming and outgoing mail
Enhanced workplace safety by maintaining a clean and organized work environment
Provided top-notch service to customers with timely processing of money orders and other postal products
Sales Associate – Renewed Outdoors; Perrysburg, OH
March 2023 – May 2023
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Inside Sales Representative – Samuel, Son & Co; Toledo, OH
November 2021 – January 2023
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling
Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge
Account Manager - Precision Alloy Services (PAS), Bowling Green, OH
June 2018 – November 2021
•Develop and enter quotes and sales orders to provide the best service to customers
•Develop and enter purchase orders to maintain inventory and meet customer needs
•Increased active customer base by proactively calling potential customers
oIncreased PAS active customer base by 30% in 2019
oMaintained PAS active customer numbers in 2020
oCalled 300 prospects in third and fourth quarter of 2020
•Maintain existing accounts ensuring all customer’s needs are met and sales retained
•Tracking open orders, verify that customer’s receive orders within requested time frame and keep customers informed of any changes
•Respond to diverse customer questions about products and services to build trust and relationships with new and existing customers
•Work with suppliers to obtain the best value for PAS and customers to optimize profitability through market opportunities
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