Customer Service Niagara Falls
Resume:
Valentina Ngoma Resume *
Valentina Ngoma
Niagara Falls, ON ***************@*****.*** 437-***-**** Profile Summary
Patient and approachable individual with over 7 years of established experience mainly in customer service. Self- motivated and focused worker, able to learn things quickly and accomplished tasks before deadlines. Honest and reliable worker with ability to accurately handle tasks that requires managing financial records and payment transactions. Respectful and supportive towards co-workers with various backgrounds and from different cultures. Always ready and flexible to support shifting needs of the departments, especially with varying schedules and overtimes.
Summary of Skills & Capabilities
Customer service skills
Communication skills
Cleaning techniques
Waste segregation
Cash handling skills
Inventory management
Safety awareness and sanitation skills
Team player
Proficient in MS Office Applications
Attention to detail
Sorting and organizational skills
Problem-solving
Work Experiences
Business Owner/Store Attendant 2018 - 2021
Margarent Goma Clothing Store Angola
• Managed store operations, inventory control, and customer service while driving sales
• Sourced and marketed trendy clothing items to meet customer demands and boost visibility
• Handled financial transactions, bookkeeping, and trained staff to ensure efficient operations Light Duty Cleaner 2018 (6 months)
Sahara Centre Dubai, UAE
• Performed daily cleaning duties in hallways, entrances, food courts, and seating areas of the mall
• Cleaned and sanitized restrooms, replenished supplies and ensuring hygienic environment
• Emptied trash bins regularly in all areas and dispose them on proper waste segregation
• Kept surfaces of glass entrances, doorways, and stairwells clear from dirt, debris and smudges Cashier 2011 - 2018
Sanco LTD Angola
• Assisted customers in locating products and provided exceptional customer service
• Accurately managed financial records, assigned on making timely bank deposits, and ensured payment accuracy by reconciling cash receipts
• Conducted daily inventory checks, ensuring stock levels were maintained
• Processed customer transactions, accepted payments, and issued receipts while balancing the cash register at the end of each shift
• Supported co-workers by helping with tasks to improve overall store efficiency Valentina Ngoma Resume 2
Valentina Ngoma
Niagara Falls, ON ***************@*****.*** 437-***-**** Volunteer Experiences
Volunteer Member (Sorter) Sept 2024 – Present
The Soup Kitchen Niagara Falls, ON
Volunteer Member Jun 2024 – Jul 2024
ReStore Habitat for Humanity Cornwall, ON
Educational Background
High School Diploma with emphasis on Accounting 2010 Instituto Médio Politécnico de Cabinda Angola
References are available upon request
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