Customer Service Sales Representative

Tanveen Luthra

Surrey, BC V*N *H* 604-***-**** *******.*******@*****.***

Summary

An organized professional with proven customer experience and solution-based sales approach. Excellent team player with ability to resolve customer issues professionally. Customer focused and value addition mindset to sales.

Skills

● Excellent analytical skills

● Consultative Approach

● Team player and collaborator

● Interpersonal Skill

● Communication skills

● Attention to detail

● Goal oriented

● Impeccable customer service skills

● Product Knowledge

● Self Motivated

Experience

Customer Service and Sales Representative Oct 2023 to Present Magnacharge Battery – Delta, BC

● Handling incoming calls regarding services & products, billing, & warranty issues while constantly ensuring customer satisfaction

● Entering orders, process payments, credit notes & customer file information

● Plans & prioritizes tasks & assignments; must be able to multi-task & be detail oriented

● Focusing on overall company goals and team interests, providing constructive feedback and helping in increasing the sales

● Following up on customer orders, purchase orders & shipment status reports

● Tracking and tracing shipments and updating the customers.

● Resolving customer issues with urgency and best of my knowledge Team Lead Apr 2023 to Jun 2023

Vera’s Burger Shack- Vancouver, BC

● Manage store funds securely and process cash deposits in a timely manner

● Handled all customer issues in a gracious manner and in accordance with company

● policies

● Ensured customers receive their food promptly that orders were correct and provided with the highest degree of customer service

● Educated customers on menu offerings and up-sell whenever possible

● Participated in weekly physical inventory counts

● Maintained a clean and organized workspace

● Ensured freshness of beverages, food items, and accuracy of temperature records Dispatching Manager Jan 2021 to Feb 2023

Spady Transport Ltd- Surrey, BC

● Planned driver's itinerary to ensure timely pickup and delivery of loads while following safety and government regulations

● Provided continuous monitoring of drivers in the event of logistical problems to ensure a mutually satisfactory resolution

● Scheduled and dispatched drivers for shifts to appropriate locations, according to customer requests, specifications, or customer needs

● Liaised with 30+ drivers to coordinate routes and fix routing issues

● Communicated with the drivers and informed them about their respective dispatches and cleared their doubts

● Made suggestions and recommendations to the Manager in an effort to continually improve customer service operations

● Maintained and managed a positive work environment by interacting in a professional and polite manner with team members and management

● Negotiated best freight rates with vendors to book loads

● Recruited clients and brought in a lot of business by giving them competitive pricing compared to the market

Shift Supervisor Oct 2020 to Dec 2020

Walmart – Calgary, Alberta

● Described use and operation of merchandise to customer

● Assist the Retail Floor Manager with the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members

● Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc

● Received and processed cash and credit payments for in- store purchases

● Exceeded target sales goals by 25%

● Verified that all merchandising standards were maintained on a daily basis

● Maintained cash registers by recording the opening and closing balances of cash held

● Scanned the products and prepared them for billing

● Maintained friendly and professional customer interactions and clarified all their queries

● Developed new prospects and interacted with existing customers Data Entry Clerk Jan 2020 to Sep 2020

Iron Mountains - Calgary, Alberta

● Completed all assigned data entry requests and tasks within required time frames while maintaining a high- level of quality

● Maintained 99% accuracy rate by assessing client and account documents for errors according to standard practices

● Contacted customers to resolve any issues with their source data

● Guaranteed 100% customer confidence and satisfaction by educating them on the company’s confidentiality policies and procedures regarding their sensitive information

● Compiled, sorted and verified the accuracy of over 3000 data points a day, while generating daily reports and project progress

● Conducted secure follow up phone calls and emails to acquire clarification on missing or erroneous data from clients

Education

Master of Commerce 2016 to 2018

Panjab University - Chandigarh

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