A Team Program Analyst
Resume:
Tamikia Smith Pommells
***************@*****.***
Education:
Bachelor of Science in Marketing – York College, City University of New York, Queens, NY 2006
Experience
Hope Florida Dept. Of Children and Families
Senior Human Service Program Analyst (Hope Navigator II) - Full time – Orlando Florida
04/2022 to present
40 Hours/Week
As a Hope navigator I conduct a comprehensive, person-centered assessment to identify a client's goals to economic independence and barriers that prevent self-sufficiency. I act as a navigator for clients regarding available program services and optional methods of attaining self-sufficiency goals. Assessment is conducted to identify and maintain a working knowledge of available community resources, in conjunction with the community development administrators and community partner liaisons, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support. All contact with customers, care providers and pertinent information is documented. Intake screening form, care coordination assessment and care coordination plan of action are completed and uploaded into the program data tracking system accurately and timely. I assist with interviewing, hiring, and training of new staff. I serve as a lead in my department and covers the department when the supervisor is absent or not available.
Dept. Of Economic Opportunity
Employment Security Representative II-– Full Time – Orlando, Florida
07/2020- 4/2022
40 Hours/Week
I served as an Employment Security Representative II where I performed data collection and analysis to enhance operational and management practices. Evaluated and analyzed data to develop alternative recommendations, resolved issues, and document workflows. Applied the statutes and administrative rules when making determinations. Identified potential issues affecting individuals' entitlement to benefits, organized data for clear presentation in reports and documents, and conducted fact-finding research. Utilized effective problem-solving techniques to address challenges and improve outcomes.
Trinity Homecare Facility Inc
Group Home Director - Full time - Orlando, FL
01/2020- 07/2020
40 Hours/Week
As a Group Home Director I managed and operated four Agency for Persons with Disabilities (APD) group homes, ensuring compliance with State and Federal regulations. Coordinated and supervised client activities, implemented continuous quality improvement practices, and developed corrective action plans through case reviews and staff conferences. Recruited, supervised, trained, and evaluated residential trainers. Shared feedback with employees during regular meetings, monitored monthly expenses, projected revenue, and maintained accurate financial records. Ensured compliance with Medicaid standards and treatment interventions.
Sylvan Learning Center
Assistant Director –Full time – Kissimmee, FL
05/2019 – 01/2020
40 Hours/Week
As an Assistant Director I ensured that education programs were delivered effectively by teachers and collaborated with the Director to achieve monthly, quarterly, and annual revenue goals. Assisted with new enrollments, administered skills assessments, analyzed test results, and prepared accurate reports. Maintained accounting records, oversaw payment collection and deposits, and ensured the timely delivery of billing and tuition information to students and families.
Assurant
Auto Agent - Full time – Orlando, FL
02/2018 – 08/2019
40 Hours/Week
As an Auto Agent I handled high-volume consumer calls, addressed inquiries regarding program benefits, and processed and authorized claims and reimbursements. Verified coverage, reviewed claims, and documented solutions and key information into the system. Collaborated with Adjusters, Team Leads, and Supervisors to resolve escalated calls effectively.
Front Desk Receptionist – Freeman Exposition - Full time – Orlando, Florida
11/2017 – 12/2017
40 Hours/Week
As a Front Desk Receptionist I greeted, welcomed, and directed guests, while managing incoming calls through the MiVoice Business Console. Prepared outgoing mail, sorted, and distributed incoming mail, and maintained office security by following safety protocols and issuing visitor badges. Performed clerical tasks such as filing, copying, and faxing.
Catholic Charities/Homebase Homeless Prevention 1
Case Manager Supervisor 1- Full time – Queens, New York
04/2016 – 06/2017
40 Hours/Week
As a Case Manager Supervisor 1, I supervised a team of eight, including Case Aides, Case Managers, Social Workers, and Volunteers. Assisted in recruiting and interviewing prospective staff. Conducted orientations and trained staff in policies and procedures. Monitored performance, conducted performance appraisals. Reviewed and approved financial assistance requests and ensured financial assistance funds were utilized per city and agency standards. Handled tasks related to crisis intervention such as child abuse, domestic violence, and mental health issues. Reviewed, prepared, and investigated participant incidents and completed incident reports. Served as the point of contact for all agency outreach events. Prepared timely reports for the funding source and Agency.
Saratoga Faily Inn (Homes for the Homeless)
Senior Housing Specialist –Full time – Queens, New York
03/2010 – 04/2016
40 Hours/Week
As a Senior Housing Specialist I conducted intake assessments, monitored case records for over 100 families, and provided direct counseling services to clients regarding housing issues and entitlements. Developed and maintained liaison with realtors and intra-agency housing referral services.
Collaborated with government agencies to secure benefits such as Public Housing, Medicaid, SSI, and food stamps. Responded to crises situations such as child abuse, domestic violence, and mental health. Prepared psychosocial evaluations for residents who qualify for Supportive Housing. Assisted residents in applying for HPD apartments and other low-income apartments, and successfully secured housing for over 400 homeless families during tenure.
Volunteer Roles
Hospitality - Volunteer 2024 to present.
Volunteer on the hospitality team at Cypress Grove Fellowship to ensure each person feels welcome. Assist with maintaining a clean and friendly environment. Participate in community serve day to assist families at the Central Florida Homeless Coalition. Volunteer with Quirch to provide well needed supplies to the Orlando community including the residences at The Russell Home.
Hope Navigator - Volunteer – 2022 to present.
Volunteer to participate in community events to give customers information on resources in the community and beyond. Visit vendors to obtain knowledge of their services as applicable to my own clients. Participate in community serve day at the Central Florida Homeless Coalition. I am a mandated reported for children and adults.
Case Manager Supervisor 1- Volunteer 2016 to 2017
Volunteered to speak on behalf of the Catholic Charities program. Participate in outreach and tabling opportunities. Attended and coordinate community events to give residence information about the services offered by the program. Attended training events to refresh and maintain knowledge. Served as a mandated reporter for children.
Senior Housing Specialist - Volunteer 2010 to 2016
Volunteered to participate in housing seminars and workshops. Attended ongoing training events to refresh and maintain knowledge. Served as a mandated reporter for children.
Computer Skills:
Microsoft Word, Excel, PowerPoint, Outlook, Florida, AMS, Unite Us, Suntax, Sunbiz, DEO Connect.
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