Customer Service Representative
Resume:
ASIA EDWARDS
**** ***** ***** ******* ******* ***31
********@*****.***
12:50 pm fri
Service driven customer service professional. Dedicated, reliable and hard working. Motivated to contribute to company success. Quality focused with strong time management abilities. 2023 -Current- Customer service representative, City of Atlanta Parks and recreations department
● Check guest In for tennis session.
● Greet guest Answer Phones
● Answer guest questions Register seinor guest for programs and memberships
● Check guest in for facility visits
● Answer daily and monthly activity events schedule questions.
● Register seniors for senior camps and children for camps. 2023 contract 3 months- Remote Patient Registration Representative, Wellstar
● Checked patients in for appointments,
● Checked patients out,
● Answered the phones,
● Scheduler appointments, and maintained the daily schedules 2022-2023 Vaccine Scheduler CUSTOMER SERVICE, IDIALU
● Answer incoming calls from patients to perform surveys and Covid 19 vaccine scheduling.
● Make outbound calls to call patience to ensure awareness of Covid 19 vaccine testing and survey to schedule Covid 19 vaccine.
● Follow script when interviewing people
● Educate patients on protocol to reduce risk of Covid 19 spread
● Collect and document necessary information into a CRM
● Adhere to HIPPA Laws
2021-2022- Vaccine Scheduler CUSTOMER SERVICE, MCI MASS MARKET
● Answer incoming calls from the public related to COVID-19 vaccination
● Continually be informed of CDC information on regulations, policies, and procedures.
● Adhere to the HIPPA LAWS
● Use the logistics of available timeslots and to book an appointment. 2019 – 2021 Dental Insurance Specialist, CIGNA
● Insurance Verification, Full Schedule.
● Accurately document benefit notes in system.
● Troubleshoot and resolve customer issues.
● Obtaining necessary referrals/authorizations for services.
● Explanation of benefits.
2018 – 2019 GUEST SERVICES REPRESENTATIVE, Lyric
● Provide high volume hospitality and service while assisting an efficient flow of service.
● Respond to, troubleshoot, and resolve guest issues in a timely, effective, and positive manner.
● Ensure all Health and Safety standards are adhered to by triaging and resolving any opportunities for improvement.
2017 – 2018 CLERICAL/ADMINISTRATIVE DISPATCHER, Agero
● Facilitate calls between client and client service providers to secure appropriate emergency assistance.
● Troubleshoot in a fast-paced environment to identify the specific needs and service requests.
● Identify customer location using client technical tools. 2012 – 2018 CUSTOMER SERVICE REPRESENTATIVE, Hall Property Management Group
● Maintain properties by contracting vendors to complete repair services.
● Process accounts receivable and accounts payable invoices.
● Perform background checks, verify employment and rental history. CURRENT PURSUING BACHELOR OR ARTS, International academy of art design 2003 DIPLOMA, Westlake high school
Experience
● Internet Explorer
● Google Chrome
● Adobe Reader
● Microsoft Word
● Microsoft Excel
● Microsoft Outlook
● Epic
● Dentacom
REFERENCES Available Upon Request
Contact this candidate