Customer Service Hr Assistant

Martha Gutiérrez 909-***-****

Summary:

Experienced Administrative and HR Assistant with excellent customer service, events planning, communication and organizational skills, trustworthy, ethical, and committed to company goals and standards, confident and poised in interactions with individuals, resourceful, and proven to complete projects successfully, and ability to multi-task efficiently.

Skills:

•

•Office Management skills

•Recruiting

•Online Sourcing (Monster.com, Careerbuilder.com, etc.)

•Managing and organizing company events

•Customer Service

•Administrative, Bilingual in (English & Spanish)

•I-9

•Detail Oriented

•Proficient in Microsoft Word, Outlook, Excel

•Proficient in other programs such as; JDE, Dwards ERP System, ADP, Ariba as well as UPS and Fed-Ex Mailing System, Paychex

•Typing Speed 35 wpm

•Marketing

Education:

Associate of Arts, Theology – Christian Leadership University and the School of Impartation.

Professional Experience:

All Work, NJ (Oct – Present ) Seasonal

Beauty Adviser /Vendor Freelancer

•Providing customers services.

•Assisting customer in choosing the right fragrances

•Responsible for meeting the sales goals.

•Traveling to different department stores

•Setting up events

Fairplex, Pomona, CA

HR Assistant/Coordinator (Contractor from March 2024to May 2024 with LHH)

•Pre-employment screenings and background checks

•Onboarding new and returning seasonal employees

•Scheduling appointments for seasonal employees

•Responding to calls regarding seasonal employment

•Back up and assisting to HR department as needed

•Maintain employee files

Wetmore, Chino, CA

HR Assistant/Coordinator (Contractor from April 2022 to November 2022 with Randstad – hired FTE)

April 2022 – August 2023

•Responsible for management of employee sick time.

•Maintained employee human resource records.

•Responsible for payroll activities

•Assist with filling out of I-9 paperwork

•Receive FMLA paperwork and send it to the corporate offices for employee leaves of absences

•Responsible for customer service of employees regarding payroll and HR inquiries

•Assist Spanish speaking employees with onboarding process

•Processed 100+ open enrollments for benefit

NOV (National Oilwell Varco)

Oct 2021 – Dec 2021

HR/HSE Assistant

•Responsible for accurately converting employee personnel files to electronic database

•Converted workers compensation files to electronic files

•Assisted the HSE department when necessary

•Created layoff packets

•Ensured that electronic files were kept up to date

Inti-Grow

Mar 2021 – Jun 2021

HR Coordinator

•Managed day to day effective office activities

•Maintained employee human resource records.

•Provided customer service over the phone and in person

•Change W-4 status for employees

•Assist with onboarding

LA Business Personnel

Assistant Lead / IT Support Tech

Oct 2020 – Dec 2020

•Setting up e-poll books for Primary Election

•Maintained confidential information.

•Traveling to different location.

•Worked closely with office regarding updated information

•Responsible for deploying technical equipment to Vote Centers throughout LA County

Law Office of Adrian Yeung

Intake Coordinator

Jun 2016 – Jan 2020

•Performed and scheduled field appointments with clients daily to discuss case matters

•Gathered all intake information on new clients, created file, and entered data as needed

•Consulted and provided exceptional customer service over the phone and in person

•Worked closely with staff on resolving customer complaints and or concerns

• Collect large amount of money and making deposits daily into company accounts.

•Performed and scheduled field appointments with clients daily to discuss case matters

Special Service for Groups

Human Resource Assistant

Oct 2015-Oct 2019

•Gathered all new hire information, created file, and entered data as needed

•Provided exceptional customer service over the phone and in person

•Worked closely with staff on resolving customer or concerns

•Support H.R with payroll maintained, organized and updated all HR related forms, documents, policies and procedures. Distribute documents to all manager as needed

•Maintained employee human resource records. Checking all file for payroll.

Law Office of David Chesley

Administrative Assistant

Jun 2010-Oct 2015

•Performed and scheduled field appointments with clients daily to discuss case matters

•Gathered all intake information on new clients, created file, and entered data as needed

•Consulted and provided exceptional customer service over the phone and in person

•Worked closely with staff on resolving customer complaints and or concerns

•Collect large amount of money and making deposits daily into company accounts

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