RCM emr Product Management

Strategic Vision, Team Leadership, Stakeholder Management, Cross-functional

Collaboration, Mentorship, Decision-making, Change Management, Conflict Resolution, Communication Skills, Influence & Persuasion, Product Roadmapping, Market Analysis, Product Lifecycle Management, Competitive Analysis, SWOT analysis, User-Centered Design, Customer Insights, Data-Driven Decision-Making, Prioritization, Goal Setting OKR, Product Positioning, Agile Methodologies, Project Management, Iteration Planning, Release Management, Quality Assurance, Time Management, Risk Management, Budget Management, KPI Metrics Tracking, Operational Efficiency, Technical Understanding, Productivity Tools (e.g., Jira, Asana, Azure Dev Ops, ADO), Product Innovation, Growth Hacking, Revenue Optimization, Customer Acquisition, Customer Retention, Business Development, Experimentation, Scalability, Emerging Technologies, Competitive Differentiation, Empathy, Negotiation, Active Listening, Adaptability, Emotional Intelligence, Cultural Awareness, Problem-Solving, Critical Thinking, Resilience, Team Building, User Experience (UX), User Interface (UI), Wireframing, group, Salt Lake City,

Utah 84093

P R O F I L E

H I G H L I G H T S

· RCM & healthcare software product leader

· Leading & managing teams & products

· Group Principal Product Management

· Stakeholder management

· Product management, agile, Azure, Jira

· Proactive and self-motivated

· Analytical skills and ruthless prioritization

· Curriculum development

· High attention to detail

· Technical support

· Problem-solving skills

· Instructing adults & creating teamwork

· Published collegiate workbook

· Increase revenue substantially

BACHELOR OF SCIENCE

HEALTH EDUCATION & PROMOTION

University of Utah

CERTIFIED SCRUM MASTER

CERTIFIED SCRUM PRODUCT OWNER

Certified with Scrum Alliance, 2019

PROJECT MANAGEMENT PROFESSIONAL

Training with PMI Norther Chapter, 2019

MCGRAW-HILL

Medical Insurance Billing and

Coding Case Study Workbook

ELSEVIER

ClaimGear Case Study

Workbook

SELF-PUBLISHED

The Perfect Practice: A Practical

Revenue Cycle Case Study

Workbook

2007-2012

2012-2015

2016-2018

P U B L I C ATIONS E D U C ATION

**Proven Leadership and Business Strategy in RCM healthcare SaaS Technology:** As a business leader, I have excelled in acquiring, developing, and nurturing C-Level relationships with healthcare customers. My strategic leadership and expertise in healthcare & RCM business strategy, new business acquisition, and partnerships have driven the successful development and launch of numerous healthcare products and platforms, resulting in significant growth and value. Notably, I have published four editions of a comprehensive college curriculum workbook on medical billing.

**Innovative Technology Integration and Product Management:** I have a strong track record of delivering innovative technology solutions in RCM healthcare. Key achievements include both overhauling product roadmaps and creating new roadmaps, and launching 0-1 MVP1 and MVP2 platforms. I mentor and guide cross- functional teams from concept to launch, ensuring high-performance product design and execution. Notably, I have drastically increased companies' revenue through strategic initiatives.

**Exceptional Stakeholder Engagement and Customer Value Delivery:** I consistently deliver value to stakeholders, including customers and internal management. By fostering a culture of collaboration and excellence, I empower teams to achieve outstanding results. My experience in presales, practice and delivery management, and user experience management ensures impactful, user-centric solutions that meet the evolving needs of the healthcare software, hence my publications.

********@*******************.*** 801-***-**** Salt Lake City, Utah 84093 Michelle Terry

R O C K S T A R R C M P R O D U C T M A N A G E R L E A D E R E X P E R T I S E

RCM PRODUCT MANAGER; HEALTHCARE EMR & RCM SOFTWARES, 18 YEARS COMPANIES; ALLEVA, LIGHTNING STEP, MEDSPHERE, COLLABORATEMD Remote / 2006 to 2024

As a business leader, EMR, RCM and LMS subject matter expert, and solution evangelist with C-Level relationships in the SaaS Healthcare and Education sector, I have successfully leveraged my extensive experience to create my own product, set a vision, own the roadmap, represent the customer and nature of the industry, work closely with engineering, and execute. I deliver continuous value to all stakeholders, both users and internal management, with a zeal for excellence. Remote SaaS Management & Team Leadership:

• Managed numerous SaaS products remotely, leading agile cross-functional team of product owners across platforms like EMR-Charting, EMR-Encounters, RCM, and APIs. Engineers located on shore and off shore. Strategic RCM Platform Development:

• Spearheaded the development of an RCM platform from concept to launch as a standalone, and integrating it with the EMR system. Acted as the SME and led a strategic overhaul to align with industry standards. Also worked with existing EMR RCM systems and performed analysis and enhancements. Very skilled in patient and insurance payments, electronic claims both professional and institutional, CPT HCPCS ICD codes. Mentorship & Product Lifecycle Guidance:

• Provided mentorship to product owners and engineers, ensuring a thorough understanding of the RCM product lifecycle, roadmap, and feature development, leading teams from concept to successful launch. Go-to-Market & Product Roadmap Strategy:

• Led the go-to-market strategy for MVP1, achieving launch within 11 months, and developed the MVP2 roadmap with significant integrations and reiterations, enhancing the software's value and driving growth. API Integrations & Vendor Relations:

• Championed API integrations and managed vendor relationships, resulting in a 250% revenue increase with credit card payment integration. Negotiated contracts and coordinated development meetings, securing partnerships with key vendors.

Cross-Functional Collaboration & Customer Experience:

• Collaborated with cross-functional leaders to prioritize customer needs, enhance product features, and deliver exceptional customer experiences through meticulous planning and execution. Analysis:

• Customer analysis, Competitor analysis, SWOT analysis, and Moscow analysis

• Market analysis; collaborating with other departments, such as marketing, sales, and finance, to gather insights and align strategies. Also created repeat Client Counsel for Q&A. User-Centered Design Advocacy:

• Champion user-centric design principles by actively incorporating user feedback and usability testing into product development processes.

Published Comprehensive Medical Billing Workbook:

• Born from user empathy and industry needs, authored and published a 1,474-page case-study medical billing workbook, distributed through McGraw-Hill (2007) and Elsevier (2012), purchased and utilized by over 80,000 students in college courses at Corinthian Colleges, Inc. Resulted in a 6 mil revenue venture with CollaborateMD.

• Solutions: Managed this academic program/product for 12 years, providing solutions to new business venture covering LMS and RCM billing software, college curriculum, and user training media within trade schools. Provided product support to 112 college campuses = 2000+ leaders who taught courses in Medical Assisting, Medical Billing, and more. Corinthian Colleges, Inc. closed in 2018.

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