Administrative Assistant Support

TYRE RICHARDS

OBJECTIVE

Detail-oriented and proactive administrative professional with over 4 years of experience in administrative support, guest services, and data analysis. Seeking a Billing and Office Assistant role where I can leverage my analytical skills, attention to detail, and dedication to providing exceptional support to enhance operational efficiency and contribute to team success.

EXPERIENCE

Administrative Assistant, Robert Half; Honolulu, Hawaii — 2024-Present

• Ensured adherence to HIPAA regulations by maintaining confidentiality of patient information, implementing secure document management practices, and overseeing proper handling of sensitive data.

• Managed daily intake of 2-4 referrals from probation officers, ensuring timely and accurate processing of cases.

• Organized, stored, and maintained confidential documents on a desktop system, ensuring easy retrieval by categorizing files into designated folders.

• Entered detailed offender data into the ETO (Efforts to Outcomes) software, tracking progress and ensuring accurate case management records.

• Utilized Microsoft Excel to maintain an updated spreadsheet of all offender information, including case status, referrals, and appointments.

• Coordinated intake appointments for offenders with violence counseling specialists using Microsoft Outlook, ensuring alignment with counselor availability and program schedules.

• Provided administrative support to the child and family services team, facilitating smooth communication between probation officers, counselors, and clients. Receptionist, Hawaii Glass Bottom Boats; Honolulu, Hawaii — 2024-Present

• Answered 15-30 inbound calls daily, addressing customer inquiries regarding tour locations, pricing, booking processes, and tour details.

• Managed booking for up to 6-8 boat tours per day, each accommodating up to 40 guests, ensuring seamless reservation processes and excellent customer service.

• Utilized the Chirrup app to notify guests of any tour changes, updates, or cancellations, ensuring all communications were clear and timely.

• Checked in guests for scheduled tours, confirming booking details, distributing necessary materials, and providing information on the tour itinerary.

• Coordinated with tour guides and other staff to ensure tours ran smoothly and on schedule.

• Maintained organized records of all tour bookings and guest details, ensuring accurate documentation for smooth operations and future reference.

• Provided exceptional customer service, offering helpful and friendly assistance to guests, resolving any issues or concerns efficiently. Administrative Assistant, Honolulu Sailing Company; Honolulu, Hawaii — 2021-2024

• Managed scheduling and expense reports, ensuring efficient operations.

• Coordinated meetings, handling logistics and communications.

• Maintained electronic filing systems, ensuring quick retrieval of documents and data.

• Assisted in the onboarding process of new employees, preparing orientation materials and facilitating introductions to company policies and procedures. Administrative Assistant Intern, Honolulu Sailing Company; Honolulu Hawaii — 2018-2019

• Supported office operations by handling 20-30 phone calls daily, emails, and correspondence.

• Assisted in planning and organizing company events, enhancing employee engagement.

• Handled confidential information with discretion and maintained confidentiality in all interactions.

• Screen and direct phone calls and emails, handling inquiries and requests professionally and promptly.

EDUCATION

Trident Technical College, Charleston, SC — Associate in Arts, 2014-2016 SKILLS

Proficient in MS Office (Word, Excel, Powerpoint, Outlook).

Contact this candidate