Customer Service Services Representative
Resume:
CONTACT
Escondido, CA *****
*********@******.***
PROFESSIONAL
SUMMARY
I am a committed and quick learning
individual seeking a job as a Lead
Patient Services Representative in
order to fulfill a prosperous career
opportunity and build my skills.
Experienced and dedicated
professional with a strong work ethic
and a genuine commitment to
providing compassionate care. Skilled
in social integration and adaptable
problem-solving, ensuring the safety
and well-being of children and elderly
clients. Proficient in maintaining a
clean and organized environment,
while also offering educational
support and promoting growth. CPR
trained and experienced in delivering
excellent customer service, fostering
positive relationships, and exceeding
customer satisfaction.
SKILLS
■ Social integration
■ Strong work ethic
■ Patience and tact
■ Adaptable problem-solving
■ Reliability and punctuality
■ Child safety
■ Hygiene and cleanliness
■ CPR training
■ Organizational growth
■ Educational support
LANGUAGES
English
Fluent
■
Spanish
Fluent
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■ American Sign Language
JIMENA LIZET LOREDO
LUNA
PATIENT RECEPTIONIST
EXPERIENCE
Personal Babysitter Babysitter - San Marcos, California 01/2024 - Present
Developed strong communication skills while interacting with parents and responding to their requests.
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Maintained a positive attitude and outlook while dealing with difficult tasks or behaviors from the children.
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Remained alert throughout work hours in order ensure that all necessary precautions were taken.
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Demonstrated creative thinking abilities while developing new activities that would engage the interest of young children.
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Displayed patience and understanding when teaching kids how to do various things such as tying shoes or brushing teeth.
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Acquired knowledge on child development stages through research and self-study.
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Expertise in maintaining a clean environment by washing dishes, doing laundry, vacuuming carpets.
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Managed multiple tasks simultaneously in order to keep up with the needs of several children at once.
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Exhibited excellent problem solving skills when handling challenging situations involving young children.
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Possessed sound judgment skills when making decisions related to the safety of the children under my care.
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Showed flexibility when working irregular hours or overnight shifts as needed by families.
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Proficient in creating a safe environment for children by monitoring them closely.
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Proficient in providing diaper changes, bathing, dressing, feeding, and other personal care duties for infants and toddlers.
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Familiarity with basic first aid techniques used to treat minor injuries and illnesses.
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Knowledgeable about safety regulations related to childcare environments including proper storage of hazardous materials.
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Adept at preparing meals following dietary restrictions or preferences specified by the parents.
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Responded to emergency situations and notified parents regarding accidents and child safety.
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■ Prepared and served nutritious snacks and meals. Performed cleaning and housework tasks to keep living space organized and sanitary.
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■ Scheduled nap times and put children to bed at reasonable times. Entertained and engaged with children using games, crafts, and other activities.
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Conversational
3 years of ASL
Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
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■ Assisted children with chores and personal hygiene tasks. Assisted children with homework and school-related projects and assignments.
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■ Taught basic skills such as brushing teeth, cleaning up, and dressing.
■ Assisted parents in developing behavioral plans for their kids. Identified signs of emotional and developmental problems in children to report concerns to parents.
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Helped prepared and serve nutritionally balanced meals and snacks for children.
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■ Performed housekeeping and cleaning duties related to children's care. Incorporated music and art activities to encourage creativity and expression.
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Instructed children in safe behavior, such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
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Family Caregiver Angels, A New Beginning In Home Care LLC - Valley center, California
09/2020 - 04/2023
Provided compassionate care for elderly clients, displaying excellent interpersonal skills and a genuine commitment to helping others.
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Ensured that all safety protocols were followed at all times while providing care.
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Administered medications as prescribed by the physician in accordance with state regulations.
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Developed comprehensive plans of care for each patient, including meal preparation, hygiene assistance, and medication reminders.
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Organized recreational activities for patients in order to promote physical activity levels and social interaction.
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Performed light housekeeping duties such as laundry services or grocery shopping when needed.
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Monitored vital signs such as pulse rate and blood pressure on a regular basis according to established protocols.
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Provided emotional support for patients dealing with difficult physical or mental health challenges.
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Communicated effectively with families regarding the status of their loved ones' wellbeing.
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Encouraged positive behaviors through verbal praise or rewards systems when appropriate.
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Respected patient rights by maintaining confidentiality at all times during interactions.
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Responded promptly to emergency situations using sound judgment and critical thinking skills.
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Observed changes in patient behavior or condition immediately and reported them accurately.
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Assisted patients with daily living activities such as bathing, dressing, grooming, and mobility exercises.
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Coordinated with family members and health professionals to ensure that all medical treatments are properly administered.
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■ Maintained accurate records of patient information including medical history, treatment plans, medications taken, and progress reports. Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
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■ Prepared meals according to client dietary requirements.
■ Responded to resident dining needs and assisted with feeding. Responded quickly to emergency situations and provided necessary first aid.
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Costumer service Go fruit - Escondido, California 06/2019 - 11/2019
■ Created innovative approaches to improve customer service initiatives.
■ Greeted customers and provided excellent customer service experience. Managed replenishment orders based on customer service requirements.
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Gained experience in customer service and sales, providing excellent customer service with a friendly attitude.
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■ Managed customer service and ensured customer satisfaction. Maintained positive relationships with customers, providing superior customer service.
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■ Trained new team members on proper customer service procedures. EDUCATION
High School Diploma
San Pasqual - Escondido, California, 06/2022
REFERENCES
Diana De Alba - Doulas Of North Country
Certified Birth Doula Friend
*************@******.***
Carlos Olivares - Adjoin
Southern California Director Friend
*.*.********@*****.***
Kristin Dean - Escondido Union High School
Substitute Teacher Friend
***************@*****.***
Ariana Ferrufino - Premier Automotive Group
Sale Consultant Friend
aferrufino@premierofcarlsbad.c
om
VOLUNTEER EXPERIENCE
Janitor Glanbia nutrition - Carlsbad, California
06/2023 - Present
Clean and sanitize various areas, such as floors, restrooms, offices, and common spaces. This includes sweeping,
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■ mopping, vacuuming, dusting, and disinfecting surfaces. Handle waste disposal, emptying trash bins, and ensuring proper recycling practices are followed.
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Monitor and restock cleaning supplies, toiletries, and other necessary items to maintain a clean and functional
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Contact this candidate