Business Analyst Analysis

RENITA NAZARETH

202-***-**** *******@*****.*** Silver Spring, MD https://www.linkedin.com/in/renita-nazareth-b2749519/

BUSINESS ANALYST PROFILE

Business Analysis expert with 14+ years of experience in analysing business requirements, process improvement, developing use cases, leading the design and development team, creating test plans and managing the SDLC. Led a team of 5-15 people across technology, business and design departments. Seeking a challenging role to leverage my skills in identifying business needs, analysing data and recommending solutions to drive organizational growth.

Key Skills

Business Analysis: Requirement gathering, user stories, process modeling, gap analysis

Documentation: BRDs, FRDs, UAT test planning, user acceptance testing

SQL & Reporting: Complex query writing, data extraction, reporting, database analysis

Project Management: Agile methodology, project planning, risk management

Tools & Technologies: JIRA, Confluence, MS Excel, MS Visio, SQL Server, Tableau, Power BI

Communication: Stakeholder management, technical writing, presentation skills

PROFESSIONAL EXPERIENCE

Volunteering and Childcare (October 2023 - Present)

Volunteering at a non-profit (Mangalorean Catholic Association) – planning events for the organization

Full time caretaker of my child

Volunteering at my child’s school for event planning

TAO Solutions Inc. (LeaseSpark Product – Lease Origination and Servicing System – Consumer and Commercial Leasing) USA (July 2021 – September 2023) – FinTech Solutions

Lead Business Analyst

Collaborated with stakeholders to gather, analyze, and document business requirements for key technical projects, ensuring clear understanding and alignment with business goals.

Translated business requirements into user stories, ensuring each story contained sufficient details and achievable acceptance criteria.

Created and maintained Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) for large-scale system implementations and upgrades.

Led the creation of UAT test plans, scenarios, and scripts, coordinating with testing teams to ensure successful execution of user acceptance testing.

Wrote and optimized complex SQL queries to extract data for advanced reporting and analysis, providing actionable insights to the business.

Developed project plans, monitored progress, and managed timelines to ensure successful delivery of key technical initiatives.

Worked closely with development teams to ensure that technical solutions met business requirements and were delivered on time.

Identified Product Issues and Recommending solutions – Effectively identified, tracked on time and solved client issues related to the product which saved time and cost for the client

Implemented testing solutions that cut costs and reduced testing time by 75% for the testing team and the clients

Created Templates – Created test case templates, user story templates, use cases, financial reporting templates that could be used by everyone to save time and also maintain a standard quality across the team and clientele

Worked on the requirements elicitation for Debt Servicing – Deal Administration functionality

Successfully set up the Credit Risk Rating score table in LeaseSpark

Managed cloud-based SaaS application implementations for top global banks, lenders and financial institutions

Assisted developers and the Quality Assurance (QA) team in the QA process to produce high-quality products that meet client and internal specifications as well as meet high technical standards

Planning and executing client releases while managing client expectations

Importing, manipulating and exporting large client data sets using Oracle (SQL) and Advanced MS Excel formulae

Was an Account manager/Project Manager and the primary point of contact for clients. Handled multiple clients for TAO simultaneously and provided support to clients

Performed requirements elicitation, demos, brainstorming, providing solutions, creating tickets (using TFS, HelpDesk and SupportPal), negotiating with clients

Created and maintained business analysis deliverables namely process maps, data maps, requirements documents, GUI prototypes, UI specs

Created Dashboards and designed adhoc financial reports using Exago

Assisted in daily management, prioritization and administration of backlog and internal/external project mandates

Ensured the client and product issues were identified, reported, tracked and resolved in a timely manner

Assisted clients to set up Accounting Matrices and manage the Accounting module that included journal entries for transactions and General Ledger

Developed test cases for small volume, full volume, user acceptance testing (UAT), regression testing

Experienced with end-to-end software development lifecycle with Agile tools – JIRA, Confluence, Azure DevOps, SharePoint

Created Documents for clients and used e-signature using OneSpan software

Created Financial Reports for clients and adept with creating product worklfows

Created and modified flowcharts to capture the process workflows using MS Visio

Provided User Training and demos to technical and non-technical clients

Created a training plan and trained the newly hired BA’s to the team

Maternity Leave and Childcare (July 2019 – June 2021)

Fulltime caretaker of my child

ServicePRO USA (May 2018 – June 2019) - Workflow Management Solution Provider

Professional Services Consultant

Provided Jumpstart training to new clients on the ServicePRO workflow management product

Fixed Tickets and helped customers with their product related queries

Revamped the wiki site by creating a new website and changing the entire product explanation with screenshots and language improvements (https://www.servicepro.wiki)

Consulted with clients by providing solutions to their workflow management issues

Finastra (CreditPath Product (Loan Origination System– Consumer and Commercial Lending) USA (Sept 2011 – April 2018) - Credit Lifecycle Management SP

Business Systems Analyst

Led large-scale implementations with two of the Top 10 US Banks and the second largest Canadian Credit Union

Received an award for mentoring juniors and training them to bring them up to speed in a short time

Actively involved in all aspects of the SDLC, leading requirements gatherings sessions, to design and solutions, implementing the configuration and ensuring testing is thorough and meeting requirements

Over 6 years of experience in requirements elicitation in debt servicing, credit risk rating and debt issuance

Ensured the Amortization schedule matched the deal details entered by the clients

Designed and calculated the fees and commission costs that are part of the debt issuance

Developed the Risk rating template with logic that was used to approve loans

Consistently ranked among top billable BSA’s in Professional Services since joining Finastra

Led the project teams by mentoring and training less experienced BSA’s and bringing them up to speed

Trained client personnel to ‘expert’ knowledge in minimal time to allow them to train other internal parties and contribute to the configuration of the software

Solely designed and developed HTML Summary pages for CreditPath to display important data in a single page at each entity level. Trained the client and team members on HTML.

Developed solid client relationships by applying a consultative approach to meetings with a dedicated emphasis on relationship management

Worked on GPP for the clients, configured the bank and account setup for the mortgage payments

Developed strong internal relationships with various departments to help expedite the turnaround time of issues with implementations

Prepared and presented product demonstrations and presentations to clients and colleagues

Prepared high level documentation – including BRD’s and Change Requests as well as low level documentation for the purposes of configuration and requirements

Led design sessions with clients to ensure that we achieve their business goals with the solution as well as our own internal goals as a vendor

Worked closely with SME’s to identify and support their business needs

Translated design findings with our development and configuration teams to ensure that we deliver the requirements in an accurate and timely manner

Used extensive product knowledge and experience to advise clients on best practises and assist in decision making

Supported and worked with QA to ensure accuracy and completeness during testing phases

Technical Support escalation point for Client Services, working with internal development and design teams

Lobo Technologies Mumbai, India (June 2005 - August 2010) - Document Lifecycle Management SP

Programmer Analyst

Successfully led four product implementations

Managed the entire SDLC of project development from in depth requirement analysis, proposing and designing solutions to development

Developed PL/SQL packages, procedures, functions and triggers using Toad

Implemented Oracle Text for the search engine module developed in the application

Designed the test plans involving unit testing and integration testing to ensure system integrity

Unit tested the procedures, packages, functions, triggers in Oracle

Involved in documentation (BRD, FRD), website and marketing content (Help Text, Installation Guide)

Implemented the localization functionality wherein documents can be generated in different locales

EDUCATION

Centennial College, School of Business, Toronto, Canada

Post Graduate in International Business Management

Major: Project Management, International Finance, Global Business Strategy

University of Mumbai, India

Master of Commerce

Major: Information Technology Management

University of Mumbai, India

Bachelor of Commerce

Major: Accounting and Finance

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