Costa Rica Continuous Improvement

Saul Guillen

Adress: San Rafael, Alajuela, *****, Costa Rica

Email: **********@*****.*** Phone Number: +506-******** Skype: saulrafaelguillenlozada Céd Jur: 3-101-****** Nacionality: Venezuelan1 PROFESSIONAL SUMMARY

Bilingual Chemical Engineer with experience in processes, finance, logistics and sales. He is a teacher and facilitator of C1 conversational English. Professor in the master's degrees of quality and productivity, strategic management and business administration. He is also an external consultant and advisor to companies in continuous improvement of processes, quality and productivity. Trained in chemical engineering with a specialization in Management and a diploma in logistics.

WORK EXPERIENCE

English Teacher (Conversational)

2017 – Centro Metropolitano de Idiomas (CMI), Alajuela, Costa Rica. Conversational English language from basic level (Pre Teens) to conversational level. Gestor de Calidad

2023 – 2024 GruGar de CentroAmerica, Costa Rica

Leader responsible of supervising and coordinating the quality plan of the company to ensure compliance with operational objectives and maximize efficiency in all processes. Activities and Responsibilities:

Lead and process inspections by attributes at value chain workstations. Report findings and suggest improvements.

Audit processes in order to guarantee traceability.

Implementation of monitoring and control methodologies to guarantee attention and due compliance with claims and guarantees requested by customers. Manages customer complaints and suggestions, sends customer satisfaction surveys and analyzes results, open non-conformities, manages them and drives corrective actions

Participates in the identification of risks, suggests improvements and supports their implementation

Monitors quality indicators and suggests improvements to reduce deviations, proposes and monitors quality objectives

Analysis and evaluation of operational processes, identifying opportunities for improvement in the use of resources and cost reduction.

Document the quality processes implemented and to be implemented.

Lead manufacturing processes under the batch management model 1 See https://contraticos.com/cr/enelub-sa

Inventory Leader

2019 – 2023 Katchafire Corp. de Costa Rica, S.A., Costa Rica Activities and Responsibilities:

85% English speaking company / 100% documents in English

Plan the weekly distribution of products among stores distributed throughout Costa Rica, to increase customer satisfaction.

Regular meetings with logistics teams to review performance, identify challenges, and propose innovative solutions to ensure operational excellence.

Inventory Review and Warehouse Occupancy

Warehousing Project

2018 – 2019 Kitcab, S.A., Costa Rica

Activities and Responsibilities:

Redesign of the Warehouse to make better use of space and reduce loading and dispatch time

System Technology Implementation (ERP)

Founding Partner, CEO

2016 – 2017 Enelub, Costa Rica (web: https://contraticos.com/cr/enelub-sa) Founding Partner and CEO of a consulting and training company.. Activities and Responsibilities:

Definition of the company's vision, mission and strategic objectives, establishing a clear and realistic action plan to achieve short, medium and long-term objectives.

Identification of market opportunities and evaluation of the viability of new lines of business, carrying out risk and benefit analyses.

Negotiating business deals with key customers and strategic partners, fostering strong and mutually beneficial relationships

Master's Degree Professor External Consultant in Operations, Quality and Productivity 2011 – 2016 Escuela Latinoamérica de Altos Estudios Empresariales, Venezuela Professor in the Master's Degrees in Quality and Productivity, Strategic Management and Business Administration. At the same time, External Consultant of the School, I have advised various companies in the implementation of effective operations strategies, quality improvements and productivity optimization. Activities and Responsibilities:

Detailed analysis of the operational processes of client companies, identifying areas for improvement and opportunities to increase efficiency and reduce costs.

Design and implementation of strategies to optimize inventory management, production planning and supply chain.

Development and implementation of quality management systems to ensure compliance with international standards and continuous improvement of processes.

Execution of internal and external audits to evaluate compliance with quality requirements and propose corrective actions.

Management of consulting projects, coordinating resources and deadlines to ensure the successful execution of the projects.

Currently professor at Washington Christian University (https://wcu-nc.com/teacher/saul- guillen/)

EDUCATION

B. Sc. Chemical Engineer

Instituto Universitario Politécnico de Barquisimeto Barquisimeto, Venezuela

Speciality Management, Finance

Universidad Bicentenaria de Aragua

Maracay, Venezuela

Diploma Logístics

Georgia Institute of Technology (Supply Chain & Logistic Institute) & Universidad Tecnologica del Centro (UNITEC)

Atlanta, Ga, USA & Valencia, Carabobo, Venezuela

LANGUAGES

Spanish:

Native

English:

Professional

TECHNICAL SKILLS

Microsoft Office, Visio, Project, SAP, ERPLY, ECOUNT, SmartSuite REFERENCES

Williams Bortot: +58-424-*******): EsLaEE (Valencia, Venezuela) CEO,

Himmler Andaluz +506-****-****): Shareholder, KIT CAB S.A,

Marisol Arellano +58-414-*******): TUBOCOR (Valencia, Venezuela) CEO.

Hubert Solís +506-****-****): ACEITES VERDES COSTA RICA CEO.

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