Client Services Data Entry
Resume:
Marianne LaRussa
Laboratory Client Services
Reno Nv.
*****************@*****.***
• Over 25 years of diversified work experience in medical and healthcare environments • Excellent skill level in both front office and back office assisting • Laboratory management and laboratory assisting experience • Certification in Phlebotomy, Laboratory Assistant, EKG Technician, CPR and ASCPT • Attentive physician liaison and patient care educator • Computer literate with information management, data entry and retrieval skills • Able to multitask effectively and efficiently in a timely manner • Adept at managing personnel and tasks simultaneously • Excellent troubleshooting and decision-making skills • Able to communicate clearly and precisely in both oral and written form • Ongoing participation in continuing education and equipment advancement knowledge • Knowledgeable in CLIA requirements, quality assurance and control
Authorized to work in the US for any employer
Work Experience
Laboratory Client Services
Northwest Hospital - Springdale, AR
June 2014 to Dec 2024
Laboratory Client Services reference lab, out patient services with excellent phlebotomy and communication skills. Registering and ordering Laboratory tests for all out patient clinics. Specimen processing for Chemistry hematology, pathology and microbiology. Solely responsible to process send and track all reference lab testing with LabCorp, Quest and Mayo laboratories . Excellent communication skills with physicians and staff. Currently using Powerchart, Cerner and HMS.
Phlebotomist/Lab Assistant
Mercy Hospital - Rogers, AR
November 2011 to January 2014
Specimen collections on outpatients and inpatients including interpretation of physician orders, ordering testing in EPIC EMR and collection of proper specimens for routine, stat, and reference lab testing. Processing of laboratory specimens including proper selection of tube types, age appropriate collection (neonatal, children, adults and geriatric patients) receiving, distribution, and centrifugation while insuring the most optimum specimen for testing.
PALO ALTO MEDICAL FOUNDATION - Palo Alto, CA
May 2000 to August 2007
Laboratory Client Service Team Lead
PALO ALTO MEDICAL FOUNDATION - Palo Alto, CA
August 2005 to 2007
Team Lead Phlebotomy & Patient Service Representative (PSR)
Assist in managing the workflow, personnel and operations of all departments within the lab. Write staff schedules to match workloads within various departments. Oversee patient wait times and provide guidance to PSR team in effective time management. Promote and encourage a team approach to all work processes in all areas. Responsible for interviewing and training new personnel. Writing introductory and annual reviews. Troubleshooting and resolving patient complaints. Phlebotomy student preceptor which includes training and monitoring to insure accuracy and competence in all aspects with specimen collection during the students externship. Conduct yearly competency for Phlebotomy staff.
Assure that all procedures, processes and staff comply with Federal, State and OSHA, Infection Control and other regulatory agency requirements by acting as a techinacal resorce to the staff. Responsible for identifying, reporting and initiating corrective measures to potentially harmful condition and/or behavior. Participate in the Laboratory Quality Assurance Program.
Portola Valley Women's Health Medical Group - Portola Valley & Redwood Shores, CA
Satellite Lab Manager / Lab Assistant II
PALO ALTO MEDICAL FOUNDATION
May 2000 to August 2005
Was solely responsible for providing technical and clerical support for satellite laboratories in the diversified areas of reception, phlebotomy, specimen processing, information management, data entry, supply ordering, inventory control and equipment maintenance. Performed various laboratory procedures including urinalysis and throat cultures and gave injections. Phlebotomist responsibilities included drawing neonatal, pediatric, adult and geriatric patients.
RELATED EMPLOYMENT HISTORY -- continued
Phlebotomist
BLOOD CENTERS OF THE PACIFIC - Burligname, CA
September 1999 to May 2000
Conducted initial donor intake interviews, recorded medical histories and took vital signs. Administered test hematocrit with finger stick method. Processed blood donor collections including venipuncture and labeling of donation containers. Prepared donor units for shipment and storage. Cognizant of donor reactions while providing donor care.
Laboratory Assistant / Phlebotomist
WOODLAND MEMORIAL HOSPITAL - Woodland, CA
1999 to 1999
Collected blood samples from patients for screening and performed EKG studies. Processed specimens for lab analysis including set-ups for microbiology. Utilized chemistry, hematology, serology and lab safety knowledge and education.
Ward Clerk / Patient Care Assistant
HEALTHSOUTH REHABILITATION HOSPITAL - Fort Smith, AR
1994 to 1995
Processed patient admissions and set up charts and related documentation. Scheduled therapies and diagnostic tests in accordance with the physician's instructions. Answered and directed phone calls. Communicated with patient care personnel and patient's family members. As Patient Care Assistant, provided one-on-one care to stroke and head injury patients, took and recorded vital signs, phlebotomy, and provided personal care and hygiene services. Transported patients to various department appointments including physical therapy.
Education
High school in Phlebotomy .processing, ekg National career education
Skills
• Typing
• Supervising experience
Certifications and Licenses
Ca 10905
October 2023 to October 2025
Current CA ASCPT 10905
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