Customer Service Relations
Resume:
Ruth McWilliams
**** * **** *** *****, NE *****
****.**********@*****.***
OBJECTIVE
To secure a challenging position in Customer Relations within your organization that will utilize my experience and unique abilities to further my career opportunities.
QUALIFICATIONS
Over 6 years’ successful experience in inbound and outbound customer service – ability to persuasively relate new concepts and ideas.
Outstanding communications skills – proficiently utilizes interpersonal skills in relating with others. Effectively handles difficult situations, negotiates as well as develops and implements solutions
Dedication and drive as a hard-working individual
Ability to manage multiple tasks in a pressured environment.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
The ability to communicate information and ideas in speaking so others will understand.
Work directly with customers by mixing and serving drink orders. Verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks. Processing payments, managing inventory and cleaning bar supplies
PROFESSIONAL SKILLS
Customer Service Skills
Deliver excellent customer service by telephone or in person handle and resolve general complaints and to provide proper information.
Actively listening and giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Excellent problem-solving skills, I have the ability to tell when something is wrong or is likely to go wrong. I identify and understand the issue before speaking and quickly come up with a solution for the customer.
Data Entry
Answer telephones, direct calls, and take messages
Compute, record, and proofread data and other information, such as records or reports
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Ruth McWilliams Page 2
Supervisor Skills
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Being aware of others' reactions and understanding why they react as they do.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Interpersonal and Teamwork Skills
Interacted with a wide variety of personalities while resolving customer issues by utilizing my time management and organizational skills.
Entrusted to process confidential contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Computer Skills
Proficient in using personal computer skills in such programs as Microsoft Windows and Microsoft Word.
Ability to type 65 WPM
9455 key strokes per hour
EMPLOYMENT HISTORY
Customer Service Coordinator,
Douglas County Election Commission Omaha, NE
09/2012-Present
Bartender/Bar Manager
Rhythmz Lounge Omaha, NE
April 2012-Present
Receptionist, Douglas County Election Commission Omaha, NE
09/2010-9/2012
Election Assistant, Douglas County Election Commission Omaha, NE
9/2008-9-2010
EDUCATION
High School Diploma 2000, North High School, Omaha, NE
*References available upon request
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