Assistant Manager Supply Chain

Andrea Betancourt

[Mill Creek, WA] [206-***-****] [*****.*******@*****.***]

Objective Summary

Assistant manager with 2+ years of experience in retail management, adept at enhancing customer satisfaction and optimizing inventory processes. Proficient in strategic planning and customer relationship management, with a strong focus on improving team dynamics and operational efficiency. Committed to fostering a collaborative environment and implementing innovative solutions to drive sales and exceed performance targets.

Education

GED, BELLEVUE COMMUNITY COLLEGE

Experience

CASHIER GOODWILL MAY2021 – NOVEMBER 2021

· Accurately scanning items, ensuring price tags were not tampered with, processing payments (cash, credit card, debit) issuing receipts and making change

· Greeting customers, answering questions about merchandise, resolving basic customer concerns.

· Following established cash handling procedures, balancing cash drawer at the end of each shift

· Bagging items, assisting with price checks, ensuring accurate pricing

· Maintaining a clean checkout area, assisting with general store tidying

· Rearrange and help with decorations of the store ASSISTANT MANAGER OREILLEY’S AUTO PARTS OCT.2021 – JAN 2024

· Manage inventory and customer transactions, enhancing efficiency and satisfaction

· Resolve conflicts with effective communication, improving team dynamics.

· Organize tasks to optimize time management, ensuring seamless operations.

· Handle technical issues swiftly, maintaining uninterrupted service

· Streamlined inventory management, reducing stockouts and optimizing supply chain efficiency.

· Implemented data-driven strategies to boost sales and customer satisfaction

· Introduced new customers service protocols. Significantly reducing complaints

· Developed creative solutions for technical issues, minimizing downtime.

· Meticulously managed financial transactions and inventory records, ensuring accuracy and compliance

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SALES REP XFINITY- BRIDGE LOCATIONS NOV 2024 – PRESENT

· Actively engage customers in the store to identify their entertainment and connectivity needs

· Present and promote the full range of Xfinity products and services (cable TV, internet, phone packages).

· Provide detail explanations of service features and pricing to customers

· Conduct needs assessments to tailor service packages to individual customer requirements

· Close sale deals by effectively addressing customer concerns and overcoming objections

· Build customer relationships and maintain a positive brand image.

· Achieve assigned sales targets and performance metrics Skills & Abilities

I possess a diverse range of skills and abilities that have contributed to my professional and personal growth. With a background in customer service and sales, I am adept at building strong relationships with clients and colleagues. My communication skills have enabled me to effectively convey information and ideas in a clear and concise manner. I am also proficient in time management and organization, allowing me to prioritize tasks and meet deadlines efficiently. Additionally, I am a quick learner and adaptable to new challenges, demonstrating resilience and problem-solving abilities in various situations

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