Customer Service Technical Support

Summer Hunley

Bessemer, AL ***** 205-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Result driven IT professional with a passion for delivering exceptional customer service. Possess a strong solution-focused approach and excellent communication skills, enabling successful resolution of technical issues and ensuring customer satisfaction. Proven track record in providing customer, technical, and sales support. Seeking a challenging and fulfilling role in IT technical support or helpdesk where I can utilize my problem-solving and relationship management skills to drive positive outcomes for the organization and its customers.

TECHNICAL SKILLS

●LAN WAN

●Virtualization

●Installation

●Configuration

●Adaptability

●Active Directory

●Delegation

●Documentation

●Troubleshooting

●Safety & Security

●Networking

●Team Management

●Firewalls & Antivirus

●Technical Support

●Routers & Switches

●IP Addressing Scheme

EDUCATION

Information Technology Security Administration MyComputerCareer May 2024

Certification: Microsoft Azure AI Fundamentals AI-900

WORK EXPERIENCE

Customer Service Representative Kroger Nov 2023 -Present Pay $18 an hour

●Use Kroger’s computer systems and software to access customer accounts and store information.

●Troubleshoot the company’s handheld device if there is any disruption or while updating applications.

●Resolve customer queries and provide excellent customer service

●Greet customers warmly and assist them with their concerns.

●Operate cash registers, scanners, and other point-of-sale (POS) equipment.

Tier 2 Call Center Supervisor Wells Fargo Jan 2021 – July 2023

●Provided guidance, support, and coaching to team members to enhance their performance.

●Conducted regular team meetings and one0on0one sessions to discuss performance, provide feedback, and address any concerns.

●Prepared and presented reports on team performance, customer satisfaction, and other relevant metrics.

●Analyzed call center data to identify trends and areas for improvement.

● Used call center software and tools to monitor performance and streamline operations.

Auto Logistics Group Leader Core Focus Nov 2018 – Feb 2020

Ensured smooth and efficient logistics processes, including receiving, storing, and distributing automotive parts and vehicles.

Resolved issues due to delays, shortages, or transportation problems.

Assisted in the development and management of the logistics budget, controlling costs, and optimizing expenditures.

Leveraged logistics management software and technologies to streamline operations and improve data accuracy.

Supervisor Powernet Global Telecommunications 2002 – 2005

●Overseeing a team to maintain and support the organization’s telecom systems.

●Coordinated installations and repairs, troubleshooted issues, and ensured compliance with safety protocols.

●Supervised in process improvements, implementing new technologies, and providing leadership and guidance to the team.

Contact this candidate