Server, receptionist, remote work
Resume:
Jada Harris
“Unlocking Potential: A Dynamic Professional Ready to Make an Impact."
*************@*****.***
EXPERIENCE
Waffle house, Fayetteville,Ga— waitress
April 2022 - June 2023
- Provided exceptional customer service by promptly greeting guests, taking orders, and ensuring satisfaction.
- Demonstrated proficiency in POS systems to accurately enter orders and process payments.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders.
- Maintained cleanliness and organization of the dining area, contributing to a pleasant dining experience.
Fusion bar and lounge, union city,Ga— waitress
July 2023 - December 2023
-Greeted and seated guests, providing a warm welcome and ensuring exceptional customer service throughout their dining experience.
- Effectively communicated daily specials, menu items, and beverage selections, leading to a 10% increase in upsell revenue.
- Managed a high-volume of tables, serving up to 50 guests per shift, while maintaining accuracy in order taking and timely delivery of meals.
- Collaborated with kitchen staff to ensure prompt and accurate preparation of orders, adhering to dietary restrictions and special requests.
- Handled cash and credit card transactions accurately, balancing registers with 100% accuracy.
Reprise tax and accounting,Lawrenceville,Ga — remote customer service representative
Jan 2024 - present
- Provided excellent customer support via email and chat, resolving an average of 50 inquiries per day.
- Demonstrated proficiency in handling customer complaints, achieving a 95% satisfaction rating.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Collaborated remotely with a team of 10 to streamline processes and improve response times.
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements.
- Handled correspondence and maintained confidential files with meticulous attention to detail.
- Prepared reports, presentations, and documents using Microsoft Office Suite.
Education- Georgia Technical College,GED 2023
SKILLS
- Excellent interpersonal and
communication skills.
- Proficient in POS systems
and order entry.
- Ability to work effectively in
a team environment.
- Strong attention to detail
and ability to multitask in a
fast-paced setting.
- Knowledge of food safety
and sanitation practices.
- Excellent written and verbal
communication skills.
- Proficient in Microsoft
Office Suite (Word, Excel,
PowerPoint, Outlook).
- Experience with CRM
software (e.g., Salesforce,
Zendesk).
- Strong organizational and
time management abilities.
- Ability to work
independently and
collaboratively in a remote
setting.
Key achievements
- Recognized for consistently
achieving high customer
satisfaction scores through
attentive service and
personalized interactions.
- Commended by
management for reliability,
punctuality, and ability to
handle high-pressure
situations.
References
Catrise Harris: 404-***-****
Email:
*************@******.***
Gaylin W.: +1-404-***-****
Christian epps:
Email:********@*****.***
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