Customer Service Life Insurance

Stephanie Hall

****************@*****.*** 419-***-**** Orlando, FL

Summary

Seasoned professional with 18 years' experience in client-facing roles, adept in communication and problem-solving. Skilled in providing exceptional customer service, as demonstrated in roles with Pearson and Hilton Grand Vacations. Seeking to leverage expertise in customer engagement and needs assessment as a dedicated Customer Service representative. Work Experience

PHP Agency

Independent Life Insurance Agent (remote) Addison, TX Feb 2024 - Present

• Conduct financial needs assessments to establish clients' insurance requirements.

• Communicate the benefits of various life insurance products clearly and effectively.

• Adhere to insurance regulations and company policies during client interactions. Truth Nation

CMO (remote) Orlando, FL Oct 2020 - Feb 2024

• Developed leaders to enhance their capabilities and effectiveness in community services.

• Collaborated in the management of the music department, ensuring consistent and engaging musical contributions to weekly services.

Orange County Public Schools

Tutor Orlando, FL Aug 2019 - Mar 2020

• Developed tailored instructional strategies to enhance reading comprehension for ESL students, ensuring an engaging learning environment that accommodated individual learning styles.

• Conducted regular assessments of student progress, delivering constructive feedback to both students and educators to facilitate continuous improvement.

Judah

Executive Administrator (hybrid) Orlando, FL Feb 2015 - Mar 2020

• Oversaw business operations and led a team of 15 to optimize efficiency and productivity.

• Administered the music department, ensuring successful orchestration of weekly services. No Drama Entertainment (for Disney)

Professional Singer (Seasonal) Orlando, FL Sep 2014 - Dec 2014

• Delivered captivating vocal performances as a soloist and ensemble member, enhancing guest experiences through musical entertainment.

• Coordinated with creative teams including choreographers and directors to ensure seamless integration of vocals with performance elements.

Pearson (for University of Florida)

Enrollment Advisor Orlando, FL Dec 2013 - Nov 2014

• Established effective communication with prospective students through phone and email, guiding them to identify their educational objectives and align with the online bachelor's degree program.

• Employed a consultative approach to actively listen, collaborate, and problem-solve with students, facilitating their decision-making process toward enrollment.

Hilton Grand Vacations

Vacation Sales Advisor Orlando, FL Nov 2012 - Apr 2014

• Employed successful sales strategies to promote vacation package offerings and secure customer upgrades.

• Delivered outstanding customer service by promptly responding to inquiries and resolving issues. North Central State College

Admissions Recruiter and Advisor Mansfield, OH Mar 2005 - Aug 2012

• Advised incoming students on the admissions process, ensuring a smooth and informed transition into the college environment.

• Engaged in off-campus recruitment initiatives to attract a diverse student body and represent the institution's values.

• Created and delivered informative presentations to prospective students and families, detailing academic programs and campus life.

Education

University of Toledo

Bachelor of Education Toledo, OH

Certifications

Life including Variable Annuity FL G094574

Skills

Excellent Communication (Including Written, Verbal), Strong Customer Service & Customer Success, Recruitment, Executive Administration, Active Listening and Presentation, Organizational and Time-Management, Social Skills, Conflict Resolution, Critical Thinking and Problem-Solving, Work Ethic and Self-Motivated, Attention to Detail and Accuracy, Adaptability, Research and Planning, Discretion and Ability to Handle Confidential Information, People Skills (Including Teamwork and Supervisory), Emotional Intelligence, Creativity, Computer Skills (Including MS Office), Effective Communication, Active Listening, Problem-Solving, Empathy, Patience, Technical Proficiency, Data Entry, Time Management, Multitasking

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